The Trouble with Orcon
I note that many people are reading my blog about Orcon and the trouble I have had since I signed up, so I feel obliged to give you an update.
Things have improved to some degree, I frequently have days where my connection only drops out 1 or 2 times, but I am still experiencing dropouts, disconnections this week:
- Saturday 16
- Sunday 31
- Monday 27
I also noted that people have found me when searching about the 2 for 1 movie tickets for a year that were promised as part of the connection deal. Well I signed up 4 months ago and still haven’t seen them. If they do arrive, I hope they will still be valid for 12 months and not the remainder of the year. But at this stage I’m not holding my breath on ever seeing them.
I don’t know if it is because of the interleaving, but our Caller ID doesn’t work on the phone about 50% of the time, which is annoying.
My wife wants me to go back to Telecom and thinks I’m an idiot for putting up with Orcon’s poor service. As a footnote, Orcon did come up with a $100 credit for my troubles. Funny thing is that a couple of weeks ago, even though my payment is made automatically by direct credit from my American Express Card, and I had the $100 credit, I got an email saying that my account was overdue and asking me to do something about it urgently. I was tempted to send one back saying that their service was overdue and could they give me a reliable connection urgently.
So, the bottom line? Still having plenty of disconnections, no 2 for 1 movie tickets as promised, intermittent caller id and no satisfaction. Should I be calling Fair Go?
5 Comments »
Leave a comment
About Luigi Cappel
I am into everything. I am a songwriter looking to become fulltime one day if I don’t become a poker professional and the latter is very unlikely:) I work for a mapping company and am involved in all sorts of projects from car navigation to fleet management, route optimisation, maps and web mapping API’s for web sites, PDA’s and mobile phones.
I’m a futurist (member of the World Future Society) and have been involved in many firsts including the introduction of EFTPOS, Retail Side Scanning, Mobile email, PDA’s with scanners and touch screensfor couriers and much more. I am also Marketing Director for Readingit Corporation an eBook Publisher.
I love technology both for itself and for its ability to help people work and play smarter rather than harder.
I am the author of Unleashing the Road Warrior and have written for many magazines and publications as well as technology white papers. I have over the years held positions including President of the NZ Wireless Forum, Vice President of the NZ Sales & Marketing Institute, President of the Glenfield Music Centre, President of Auckland Landyacht Club and run my own businesses including Mission Control (A wireless computing consultancy) and the NZ Smartphone & PDA Academy.
I have chaired and spoken at ITC industry conferences from Paris to Johannesburg to Auckland New Zealand and many more.
I’m exploring things like location based proximity marketing, location based games and pretty much anything that takes my fancy. I enjoy writing and have an opinion on most things:)
You will find my songs on lots of websites, mostly for free, so get in quick before I am famous and they cost much more. If you are an artist looking for a song, give me a yell. I had a podcast called A Kiwi Songwriter (now suffering from podfade) and a blog about Songwriting. Did I mention that I am a keen amateur photographer, you will find me on sites like Buzznet and less often on Flickr too. You will also find me on Twitter and LinkedIn.
Luigi Cappel’s Blog- Another Reason Why Newspapers Will Fade Away July 6, 2009This morning for the 2nd time in 2 weeks my NZ Herald wasn’t delivered. This happened a couple of times previously with the Sunday Herald which was actually the one I used to enjoy the most. After the 2nd time I cancelled it. Two weeks ago when my Saturday Herald didn’t turn up, I tried [...]Luigi Cappel
- Coming to a School Near You: Swine Flu June 14, 2009This morning I was reading a column in the Sunday Herald by radio talkshow host Kerre Woodham saying that SwineFlu is a load of hogwash. Half an hour ago I was at the checkout at my local Foodtown and overheard a girl saying that she was told not to go to school next week at [...]Luigi Cappel
- It’s Official Swine Flu is a Pandemic June 11, 2009In the last hour or so, WHO has announced that we now have a Pandemic, the first in 41 years as infections have climbed over 30,000 people. As I said in my previous blog, many people still have their heads in the sand, thinking it won’t happen to them, but pretty much everyone I know [...]Luigi Cappel
- New Powers for Medical Health Officers over Swine Flu June 9, 2009I should have seen this one coming from a mile away. While a lot of people still have their heads in the sand, the New Zealand Government have made Swine Flu a notifiable disease. In itself, that just makes sense, but in fact according to a NZ Herald story this morning, this means that they [...]Luigi Cappel
- Proximity Based Marketing and Trust June 9, 2009In a previous blog I talked about how brands such as Subway could use Location Based Services (LBS) to promote their products to school students as a next step from their service where you can text your order through to the store. Location (x3) used to be the mantra of the retail industry, especially when [...]Luigi Cappel
- Japan closes 4,000 schools to protect them from Swine Flu May 20, 2009Japan has always been very sensitive to protecting people from viruses. In the western world we have been looking at masks from the perspective of keeping ourselves safe from others. When I visited Tokyo for the first time I asked about the people I saw wearing face masks and found that this is normal practice [...]Luigi Cappel
- Could Swine Flu Be Man Made? May 16, 2009I have to start by saying I don’t think it was, but it is a ligitimate question, given that bioviolence is something that many countries around the world will be considering and it is an obvious threat from terrorists. We don’t hear anything about the neutron bomb these days, but the concept of killing off [...]Luigi Cappel
- I want a domestic Robot May 8, 2009I’m not into singularity, I reckon if we built a robot that has the ability to think in similar ways to humans, they will see us as illogical and like HAL 9000, will consider that it knows better than us what is good for us. But the idea of robots that can take away some [...]Luigi Cappel
- Should we be so quick to dispense Tamiflu? May 1, 2009As the Swine Flu progresses to Level 5 on the 6 point WHO Pandemic scale, in New Zealand they have decided to sell Tamiflu from Pharmacies to anyone that goes in and shows symptoms, without having to see a doctor. I’m not sure if that is a good thing or not, because it is likely [...]Luigi Cappel
- The Swine Flu isn’t going away any time soon April 29, 2009So the story continues. It seems a long time ago (Monday of this week!) when I asked the question, Is the Swine Flu going to be a pandemic? Well on level 4 indicating a significant increased risk of a pandemic, a global outbreak of a serious disease. It isn’t yet a Pandemic, but it doesn’t [...]Luigi Cappel
- Another Reason Why Newspapers Will Fade Away July 6, 2009
-
Please join in the discussion
-
Archives
- July 2009 (1)
- June 2009 (4)
- May 2009 (4)
- April 2009 (14)
- March 2009 (3)
- February 2009 (2)
- January 2009 (4)
- December 2008 (3)
- November 2008 (7)
- October 2008 (9)
- September 2008 (14)
- August 2008 (10)
-
Categories
- 5142723
- accidents
- advertising
- africa
- ageing
- ANZAC
- ANZAC DOLLAR
- architecture
- auckland
- australia
- Awards
- bank profit
- banking
- bebo
- blogs
- blues
- boy racers
- broadcast radio
- cancer
- car accident
- carbon footprint
- cars
- charity
- china
- christmas
- climate change
- communications
- community
- company cars
- competitions
- computing
- conservation
- consumer electronics
- contracts
- crime
- crisis
- cryogenics
- cyclone
- death
- dementia
- democracy
- depression
- disruptive technology
- Diversity
- dna
- drought
- drugs
- drunk driving
- ebooks
- economic depression
- economics
- economy
- ecosystem
- education
- elderly people
- eLearning
- elections
- entertainment
- ethnicity
- family
- film
- finance
- flood
- flu
- FMCG
- FMCG Marketing
- Food
- food science
- funeral
- future technology
- futurist
- gangs
- global economy
- global warming
- google maps
- government
- gps
- greenhouse
- haptic suits
- Health
- home entertainment
- Hyves
- ICT
- ilike
- india
- internet
- iphone
- isp
- IT
- iTunes
- japan
- Korea
- lbs
- literature
- location based services
- maps
- marketing
- marriage
- media
- medical
- medicine
- mexico
- Military
- Mobile LBS
- Mobile Social Networking
- mobile technology
- mortgage rates
- motor accident
- motoring
- mp3
- mugabe
- music
- myspace
- new economy
- new orleans
- new york times
- new zealand
- newspaper
- nz herald
- OCR
- oil
- oil profit
- olympic
- Orcon
- pandemic
- parkinsons disease
- people
- podcasting
- poker
- police
- politics
- prolong life
- psychology
- race
- radio
- reading
- record company
- religion
- research
- retail
- road accident
- robotics
- science
- Science Fiction
- slot music
- soapbox
- social networking
- songwriter
- songwriting
- space flight
- sport
- stem cells
- stephen king
- storm
- strom
- sustainability
- swine flu
- technology
- Telecommunications
- terrorism
- the future
- tissue engineering
- tourism
- trade
- traffic
- truemanity
- tv
- Uncategorized
- usa
- virtual reality
- water
- weather
- web
- web 2.0
- wedding
- WHO
- WiFi
- wiMax
- YouTube
- zimbabwe
-
RSS
Entries RSS
Comments RSS
Someone else on Orcon went to FairGo about their Orcon experience but FairGo get so many complaints about Telco that they don’t report on them anymore
In my case I’ve got the 2 for 1 movie card but and don’t get frequent disconnects but my link is totally congested (to the point of unusability) from 6:30pm to 10pm for most of the last week and even when it works its never particularly stable and I’ve lost my voice service twice in 2 months. Occasionally people trying to call me get a number unavailable tone. Generally I have to call the helpdesk every week or so because Orcons product is so unreliable.
It’s sort of nice to know I have compan. I’m getting fed up with calling them. The latest is that people ringing us get voicemail after 2 rings. Maybe if I got the movie card I’d be home less and wouldn’t notice as much!
I don’t want to go on and on and on any further. I did finally receive a movie ticket that ends in July and they said they would send me a new one that runs until September. I’m not holding my breath, but they could surprise me.
I have no caller ID, which is frustrating, but other than that, everything seems ok for now. I’ve even had a few days where it didn’t disconnect at all!
I have experienced problems with Orcon as well. Their customer service is miserable, they (as a company, the reps are nice enough) don’t seem to care at all.
So today I got my new Sky City Movies 2 for 1 pass from Orcon as promised. I was pleasantly surprised, given the previous experiences, I didn’t think I’d hear from them again.
As to the service I’ve had 8 days in the last 3 weeks where it didn’t break down at all. Last night however the wireless router was playing up and killed me off in the poker tournament I had worked so hard to qualify for. One hand I had pocket Kings and bet 2/3 of my chips, by the time the modem reconnected instead of doubling or trebling up they were gone. $300 I won’t be seeing.
I did have 2 bad days last week, one with 79 disconnections and the other with 362 and I still don’t have Caller ID, otherwise I would have to say it was pretty good.