I’ve had more than my share of troubles with my ISP, Orcon in the past and I haven’t been slow in coming forward sending them brickbats.
I thought this was another of those occasions when I checked my account and it was quite a bit over what I expected. The PDF of the accounts didn’t show why and I didn’t think to check on-line which I could have done, because the amount I was being charged appeared to be about the same as I was paying before I signed up to a new plan.
I didn’t call them about it straight away because I had spent so much time in the past waiting for their call centre to answer and if there is one thing I can’t stand it is waiting in a queue listening to musak, ads and being told that my call is important.
Yesterday I received an email asking me to respond to an on-line survey and thinking they were in the wrong, I gave them 2 out of 10 for service and explained why.
Today I was delighted to receive a phone call from the call centre on my mobile, discovered that the invoices were in fact correct, I had gone over my data cap of 30GB, but not enough that I should go to a higher plan. I also switched to a new plan that was slightly better than the one I was on and cancelled a service I no longer require.
So while I have no problem in complaining when I feel I’m getting a raw deal, I also want to compliment them on their quick response. I didn’t expect a call at all and I was really impressed with the prompt and friendly service. So this time, thanks Orcon. 10 out of 10.
Now if you wouldn’t drop the connection momentarily from time to time when I’m on-line playing poker and am going all in on a monster hand and playing for real money I would not only be happy, I’d be over the moon.