Jon, once of my colleagues sent me a link to this YouTube Video of Steve Jobs back in 1996.
The key message I got from this was about innovation. Whether it is evolving new products and services, improving on what you currently offer, or coming up with totally new disruptive ideas, you must continually find ways to reinvent your business.
It amazes me how many companies think they can build a great product or service and from there they never have to change a thing. Then after some wonderful years of BAU, their company is on the rocks and they don't understand why.
