The power of other people’s opinions or bias
I had the opportunity to attend the Time Convention in Auckland, New Zealand today, which was a great opportunity to step out of my normal day and have time to think. I didn’t learn much, but it did remind me about things I know I should be doing, but don’t spend enough time at. I used my Blackberry to take notes which I emailed to myself, as it doesn’t have a notepad or Word application, as my trusty Windows Mobile and Palm handhelds used to.
The final presentation, that I very much enjoyed was from Kevin Billett who, while promoting a 2 day seminar for next week, came up with some thought provoking concepts about taking responsibility for attitudes and accepting experiences that you allow to have control over your life expectations and achievements. This set me to thinking about aspects of my experiences, particularly as a child, that have I have allowed to hold me back in some of my endeavours, but that’s another story.
He raised a topic that has interested me for many years, which is the effect that people’s expectations or opinions about other people, influence them in many ways.
There are countless examples. John’s Hopkins researchers recently found that many physicians had negative attitudes to patients with obesity problems, which negatively affected these patients to the extent that their problems worsened.
There have been many studies that show that a teacher’s expectations of their students, irrespective of any basis on which those expectations were founded, had a significant impact on their results. I recall being told, although I can’t site the source, of a university study that proved this point. If you know of the study, please share it with me.
A group of students of equal ability were split into two groups. The teachers were told that one group was of above average capability and the other were below average potential. The groups were taught the same lessons by the same teachers. Their results were consistent with the information the teachers had been given, those who they said were above average, performed above average and the others under performed.
The world of elite sport is often built around belief that people of the right proportions can become medal winning athletes, even if they have never participated in that sport before. Sir Steve Redgrave has selected people based on height, with a view to having them represent their country in the 2012 Olympics. For rowing, the expectation is that tall people have powerful levers suited to the sport. One would not think that this alone could not be enough, but combine that with the positive expectation that they will become medal winners and history has proven that this can work.
The same occurs in gymnastics, where girls are headhunted at an early age based on being short and enjoying sport. I’ve seen from personal experience that girls who are told they can do things, outperform girls of similar strength and flexibility who are told that they aren’t good enough. What I saw was the same thing, girls over whom coaches had high expectations performed confidently, had less injuries and ended up on elite squads.
Psychology 101 has always featured nature and nurture. In any country where people are to some degree living in communities featuring high proportions of particular minority ethnic groups, there is a tendancy for them to be poorly represented in professions and overly represented in menial work. Students’ expectations in these areas are low, often fostered by teachers who have low expectations of their wards.
I won’t go on with this topic. I would appreciate your opinions and experience. Have you seen this happen first hand?
What the HAL?
I love the way Japan and Korea are developing robotics. I used to say that the Japanese were great engineers but not that great at innovating, I think that perhaps those thoughts should be banished to the dim past.
I’ve written a few blogs on robotics, such as about the plans in Korea to have a domestic robot in every household between 2015 and 2020, ironically I mentioned HAL9000 from 2001 A Space Oddysey in that blog.
The latest innovation greeting the media this week has been the new Japanese Robot suit from Cyberdine, also called HAL, but this one is a robotic prosthesis. HAL stands for Hybrid Assistive Limb and uses the faint nerve impulses when your brain tries to control weak or damaged limbs.
This technology has been under development for several years, but it looks like it is ready or the market, as demonstrated in this video taken recently in a Japanese hospital.
What seems remarkable to me is that this robot will soon be available for purchase in Japan for a little over US$4,000! This means that these devices will be accessible for less than the cost of an average surgery and could perhaps be of major assistance to people on waiting lists for hip replacement or other limb operations.
One of the great features is that the exosceleton, if I can call it that, supports its own weight, so isn’t an extra burden on the person wearing it. This offers people with disabilities an amazing opportunty to live and do ordinary, but also extraodinary things. For example during testing 2 years ago, Seiji Uchida, a quadraplegic was able was able to climb a mountain on the back of a climber using a HAL suit.
Of course this brings in the Six Million Dollar Man question. If this is what disabled people can do, what could able bodied people achieve with one of these?
Of course the military have been working on projects like these for a long time. DARPA have for several years been working on exoskeletons that can help people carry more weight, run faster and of course have much more strength when needed.
Other scenarios where these could be used would be in civil emergencies such as earthquake rescue, where immediate strength could speed the release of people trapped under rubble.
The immediate opportunity is to alleviate suffering of people with injuries or issues such as arthritis, but there are likely to be lots of people queuing up for the opportunity to become super people, or perhaps super heroes, or of course super criminals, but I don’t want to go there.
Day to day operations of emergency services could also benefit from this technology. In the hands of fire services, police, paramedics and others, this technology could be brilliant.
Another Reason Why Newspapers Will Fade Away
This morning for the 2nd time in 2 weeks my NZ Herald wasn’t delivered. This happened a couple of times previously with the Sunday Herald which was actually the one I used to enjoy the most. After the 2nd time I cancelled it. Two weeks ago when my Saturday Herald didn’t turn up, I tried to call them and got a voice message saying that I had called outside of working hours. I thought to myself that perhaps reading hours might disappear as well and this morning I told them that 3 strikes and they could say goodbye to my subscription.
This is one of the reasons why newspapers are on the way out. Not only are they reliant on people who really don’t want to go out on wet cold dark winter mornings, but a printed newspaper is becoming so inefficient.
I get headline tweets from the NZ Herald along with 1,648 other people, with links to the stories I want to read. Online I can see the headlines and major stories on their homepage and then I can see the headlines for each section and go straight to the stories that interest me. The Herald is only one publication I subscribe to on Twitter, there are several news services that flick past me on the side of my browser using Twitbin which is a Firefox plugin.
I also use iGoogle for my RSS feed. This gives me the latest news on all the topics I want to keep up to date on. That includes lots of streams around topics such as GPS, LBS, Psychology, Music and much more. It updates itself automatically all day and I can see which stories I have read in case my memory fails me.
Twitter of course is also a great vehicle for getting the latest news about anything. It told me that there was an earthquake in LA just as I boarded a plane there, although it turned out to be inconsequential. It told me what was going on in Iran and even if you can’t spell swine flu you’ll find out what’s happening to real people like Izzy who just found out her brother has it. If you could spell it correctly you’ll find out what is happening, which famous people have just caught it and more than you’ll ever want to know.
I started off saying that newspapers are closing and you probably thought I was exaggerating didn’t you. Well think again. Here are a few examples.
- The Seattle Post-Intelligencer closed over 146 years and is considering continuing online.
- Colorado’s oldest newspaper The Rocky Mountain Times has run out of time.
- Michigan’s Ann Arbor News has closed after 174 years.
Of course there are also stories around the world talking about job cuts in the newspaper industry like this one in the Guardian.
This doesn’t mean, of course that we don’t want news. Of course we do, but we have new vehicles that are far more efficient, we now have a choice, in fact we’re spoiled for it. Did you wait for news about Michael Jackson’s death to appear in the newspaper? Of course not, it was on every TV news channel and you got it up to date. By the time the newspapers came out, the stories that were in it, such as him not being dead, but only in a coma, had long since been refuted.
The big problem for the print media companies, is that they don’t know how, or if they can monetise the online media. There are of course ways that they can do this, but they have to switch their thinking, which is so enrenched in ‘this is the way we’ve always done it’ that many of them won’t be doing it at all in the future. Sounds a lot like the recording industry doesn’t it?
Coming to a School Near You: Swine Flu
This morning I was reading a column in the Sunday Herald by radio talkshow host Kerre Woodham saying that SwineFlu is a load of hogwash. Half an hour ago I was at the checkout at my local Foodtown and overheard a girl saying that she was told not to go to school next week at Westlake College (On Auckland’s North Shore) as there had been a confirmed case of SwineFlu at the school. She said that initially only year 12 girls were told to stay away, but that she since been told that the whole school is to be closed for a week. The fact that she was working at a checkout at the supermarket suggests that as well as spreading the news, she could also of course be spreading the virus.
I have said all along that, the people who are saying that because bird flu turned out to be a non event, this one will too, are going to get a rude awakening. This thing is spreading quickly, with a rise of 65% in the last 24 hours to 71 confirmed cases, while many more are expected to be confirmed in coming days as the NZ Police College has closed for a week and 41 tourists in the South Island town of Hokitika have also been confirmed.
One question being asked is whether employers should pay their staff if the company closes its doors during a quarantine. The answer appears to be no, other than normal holiday pay conditions. If it turns out to be as serious as is suggested, this could be a major concern. The biggest concern though is people who are sick but go to work anyway, because they can’t financially afford to miss work.
Perhaps the answer is obvious, but what should you do if one of your family members with whom you live is ill and could have Swine Flu?Does the whole family have to stay home, or do they only stay home if the person is confirmed to have the virus, which takes 72 hours after the swab.
It’s Official Swine Flu is a Pandemic
In the last hour or so, WHO has announced that we now have a Pandemic, the first in 41 years as infections have climbed over 30,000 people. As I said in my previous blog, many people still have their heads in the sand, thinking it won’t happen to them, but pretty much everyone I know is aware of people close to them who either have N1H1, or have been asked to quarantine themselves just in case.
WHO Chief Margaret Chan made the announcement a short while ago saying that “Swine Flu is unstoppable.” She also went on to say that it has progressed so far that it is no longer possible to follow the track of the virus and htat the statistics only reflect the data from countries who have good tracking measures in place.
This takes me back to my prvious blog where I asked if you were prepared. It is now quite likely that you may have to be quarantined and if this is the case, your whole family may find itself in this situation. I meet and shake hands with a lot of people every day, my wife works in a retirement village and my daughter is a school teacher. Between us, the chances of getting exposed become much higher.
Just to put this into perspective, the last time WHO declared a pandemic, the Hong Kong Flu, 41 years ago, around 1 million people died.
Now I’m not trying to say the sky is falling, but I am saying you need to consider what it means to be prepared. If you have a little more food in the cupboards and don’t need it, cool, have a non swine flu party when its all over. Make sure you wash your hands regularly after contact with other people, you can buy handy little bottles of hand cleaner that doesn’t require water.
A final reminder for you, who are thinking, I’m young and healthy, it’s the elderly people who get killed with these viruses. Think again, the majority of deaths with Swine Flu have been aged 30-50 years old.
New Powers for Medical Health Officers over Swine Flu
I should have seen this one coming from a mile away. While a lot of people still have their heads in the sand, the New Zealand Government have made Swine Flu a notifiable disease. In itself, that just makes sense, but in fact according to a NZ Herald story this morning, this means that they have authority to demand that people isolate themselves at home, or face fines or mandatory isolation in hospital or worse.
There are many things to start thinking now, even if you still think it won’t happen to you. If you are isolated at home, do you have everything you need for at least a week? Will this mean that your family that lives with you or your flatmates will also have to stay home too? After all they will be at a higher risk of also getting infected. So if your whole house is quarantined, how do you get your basic supplies like bread and milk?
If pundits are right and it effects up to 60% of the population, or even only 10% are isolated, what happens to business? Grocery stores and other retailers who are in spittle distance of their customers will be at high risk because they are dealing with large volumes of people all day.
The schools represent a high risk, they have always helped spread illnesses, if one child has the measles, flu or any other contagious disease, it is a given that several others will also get it.
If people disobey the isolation requirements, then there are even greater risks, because this group will very likely carry the virus, so I have no problem with the mandate. However, the risk of people not obeying the rules is also high. In today’s economy, people don’t want to risk losing their jobs and many will continue to work because they need the money. In my office for example, staff get 5 days of sick leave a year, which is pretty easy to bite into if you have a flu or cold. There are people who will therefore have no sick leave, or not enough available and don’t want to use their holidays, but can’t afford to be sick without leave, so for as long as they can, they will continue to work.
Schools have been given detailed instructions on what to do in the case of an outbreak, including hygiene instructions, but in my opinion, most businesses are thinking that Bird Flu went nowhere and Swine Flu will do the same, so they aren’t taking precautions and they don’t have contingency plans should a large group of staff fall ill. The air conditioning systems will do a good job of spreading the virus, and some businesses may have to cease trading for several weeks, because while the illness might be gone in 7 days or so, people won’t be considerate enough to all catch the Swine Flu at the same time.
Of course they could go to a Swine Flu Party. What sort of idiots would do something like that? Well it appears they are, using the same rationale that moms use when their friends children have chicken pox, “Let’s get it over with now”. The problem with Swine Flu is that unlike traditional flu, the virus has no respect for age or health and is capable of killing people of all ages and of course the domino effect would hasten the spread of this nasty illness.
The new powers aren’t just a NZ initiative however, the same is occuring around the world, in Australia, Mexico of course and most other countries are now drafting legislation that will help them try to fight this problem.
So, are you ready? Do you still think it won’t happen to you, your friends or family, or perhaps your work mates? How prepared are you?
Proximity Based Marketing and Trust
In a previous blog I talked about how brands such as Subway could use Location Based Services (LBS) to promote their products to school students as a next step from their service where you can text your order through to the store. Location (x3) used to be the mantra of the retail industry, especially when consumers didn’t move far from their homes or work area. Of course today people are far more mobile.
I have frequently spoken about the value of PR as being far superior to advertising, which is a major problem for advertisers themselves. With Tivo, MySky and other services we can avoid TVC’s and with more and more people going online for their news, the advertising in print gets less views. The key point I make though is that people don’t trust advertising. In my Geosmart Blog, I wrote about the impact of this and the need to find different ways to deal with this.
Earlier this year in Amsterdam I spoke to a number of people who are developing expertise in the areas of social networking’ LBS and proximity based marketing and a common thread to this was in fact trust.
The marketers tell us that if the guys wear Lynx hygiene products, the girls will come running. In a previous blog, Why Do People Still Smoke? I showed a video of a doctor expousing the benefits of smoking. It’s no wonder that marketers and sales people are often looked at as shiny shoed spin doctors.
In 2006 Gallup asked pollsters to rate the values and ethics of a number of industry groups. Advertisers scored 11% on the high trust scale. Harris did a similar poll the same year and found that in contrast 66% of people trusted the ordinary man or woman in the street.
Amongst the changes that are happening in many areas these days are consumer advocates. Because people don’t trust advertising, and in many cases with good cause, they are turning to other consumers for advice. When I went to Jamaica a couple of years ago, I used Travelocity to read reviews from people who stayed at various resorts and used their feedback to book my stay and was pleased to find everything as I expected. As a consequence, I also used them to make my booking.
If 66% of consumers are happy to trust the man in the street, then what if we could give them access to their peers. This is of course where social networking comes in. Typically in a social networking environment, whether it is Twitter, LinkedIn, Facebook, MySpace, doesn’t matter, we end up developing online relationships (and real ones) with people that we associate with, that share our values and interests.
Mobile phones now offer a vehicle to extend the social networks into location. People now meet up in different parts of the world as a consequence of their location. I can use a number of applications to ask people in my network about local shops, accomodation or anything else. If I’m in LAX for 6 hours waiting for a connecting flight, I can go onto Twitter on my mobile and see if any of my friends are nearby, or ask them what’s worth seeing, where is a good place for a coffee or a meal etc. I will then get their recommendation based on their local knowledge or experience. I can trust their feedback.
So I was talking about Proximity Based Marketing. If consumer advocacy is the most reliable form of marketing, there is an opportunity for brands to harness this. Off course the codicil is that they have to provide a great product or service because otherwise the mention will be poor and they need to be consistent.
One concept I’ve considered is a loyalty program around a hospitality brand, it could be a chain of bars, cafes or any other organisation. They could have a program whereby you got rewards for bringing other people to their establishment. For example, use a social network around their brand (a starting point could be as simple as a Facebook Fan Page) and then use your mobile to see which of your friends are in the neighbourhood. You could have an impromptu meet up at Starbucks and have the ability to send your friends an electronic coupon on their mobile, together with turn by turn directions and a map, to show them how to get there.
I’ve blogged previously about distressed inventory and Proximity Based Marketing. Imagine you go to the Cirque du Soleil and book via your ticket agency who is also a social networking site, such as EventFinder. A few hours before the show you get a TXT message offering you a deal if you can entice some other people to come along. You then use the location part of their application on your mobile to see where your friends are (as I do with Google Latitude) and send them a message with an electronic coupon to join you at the show, with a 40% discount.
A number of popular web portals, such as AA Maps, Wises, Google, allow you to rate / review businesses or locations on their portal. Wouldn’t it be good if you could access this data on your mobile in real time? But it would be even better if you can link a real time recommendation from a ‘friend’ to a location based service. Where’s a good place to get a coffee at Miami Beach? A friend replies with a name of a cafe, which automatically gets linked to their geocode (location coordinates) and as your mobile knows where you are, it can then request and display turn by turn directions and the map. The friend then adds, “If you can get there for 2PM I’ll meet you there.”
All the pieces are already in place and Beta sites are starting to pop up, offering these sorts of services. GeoSmart can provide the tools and data required for New Zealand and are already working with parties to support better maps and Location Based Service for New Zealand. Perhaps you should start thinking about how you can use location and consumer advocacy to drive forward your business.
If you feel that my blog is interesting I would be very grateful if you would vote for me in the category of best blog at the NetGuide Web Awards. Note that the form starts each site with www whereas my blog doesn’t and is of course http://luigicappel.wordpress.com.
Thanks so much for your support:)
Japan closes 4,000 schools to protect them from Swine Flu
Japan has always been very sensitive to protecting people from viruses. In the western world we have been looking at masks from the perspective of keeping ourselves safe from others. When I visited Tokyo for the first time I asked about the people I saw wearing face masks and found that this is normal practice for people who have a respiratory illness such as a cold or flu, so that they could continue to work and go out while protecting other people from their germs. In NZ we don’t look at it that way, if we share our germs, its just tough luck for the recipient.
Of course one of the problems in Japan is shear numbers of people, not dissimilar to Mexico City. I used to stay in Shinjuku and would regularly catch local trains to get around Tokyo City. Shinjuku station serves over 1 million people a day, the first time I visited Tokyo they still had men with white gloves, pushing people onto the trains to make way for more.
Today I read an announcement that Japan had closed over 4,000 schools and kindergartens as around 170 confirmed cases of Swine Flu had been found around Kobe and Osaka. It seems that there are as yet no confirmed cases in Tokyo and of course authorities are hoping that they can contain it, although chances are it has already been rushed in by bullet train.
In the meantime, downunder, it is as if it’s all over, and people are starting to think that it was all overhyped and just another case of bird flu, where there was a brief panic followed by nothing.
It seems that there is so much confusion about Swine Flu that it makes it very difficult for the average Joe Citizen to know what to think. On one hand we hear stories that it may be more infectious than we thought, while on the other hand scientists are postulating that it is quite weak.
Traditionally the influenza virus targets babies and elederly people, both groups having weakened immunity and comparisons with the 1918-19 flu epidemic stop here, because the Swine Flu is killing people of all ages and seems to particularly attack people in the 25-40 age group. Noone knows why that is at this stage, but it is certainly another reason why people should be more vigilent, especially given that this is probably the age group that does the most international travelling and therefore more likely to either catch the virus, or to be carriers.
As a footnote, some people are thinking that because WHO hasn’t raised the alert to Phase 6, it can’t be too serious yet. The official move to Phase 6, which is specified as a pandemic is only based on the number of countries that it has been found in, not the severity of the illness. Officially a pandemic is when the disease is global, but given that it has now been found in 40 countries, many countries are asking WHO to announce it as a pandemic now.
While this blog is starting to get a good following, I would love to get more readers and encouraging me to keep writing. If you feel that my blog is interesting I would be very grateful if you would vote for me in the category of best blog at the NetGuide Web Awards. Note that the form starts each site with www whereas my blog doesn’t and is of course http://luigicappel.wordpress.com.
Thanks so much for your support:)
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