Orcon I Was Wrong


I’ve had more than my share of troubles with my ISP, Orcon in the past and I haven’t been slow in coming forward sending them brickbats.

I thought this was another of those occasions when I checked my account and it was quite a bit over what I expected. The PDF of the accounts didn’t show why and I didn’t think to check on-line  which I could have done, because the amount I was being charged appeared to be about the same as I was paying before I signed up to a new plan.

I didn’t call them about it straight away because I had spent so much time in the past waiting for their call centre to answer and if there is one thing I can’t stand it is waiting in a queue listening to musak, ads and being told that my call is important.

Yesterday I received an email asking me to respond to an on-line survey and thinking they were in the wrong, I gave them 2 out of 10 for service and explained why.

Today I was delighted to receive a phone call from the call centre on my mobile, discovered that the invoices were in fact correct, I had gone over my data cap of 30GB, but not enough that I should go to a higher plan. I also switched to a new plan that was slightly better than the one I was on and cancelled a service I no longer require.

So while I have no problem in complaining when I feel I’m getting a raw deal, I also want to compliment them on their quick response. I didn’t expect a call at all and I was really impressed with the prompt and friendly service. So this time, thanks Orcon. 10 out of 10.

Now if you wouldn’t drop the connection momentarily from time to time when I’m on-line playing poker and am going all in on a monster hand and playing for real money I would not only be happy, I’d be over the moon.

Whos Looking at you on Facebook?


Sometime ago I wrote a couple of blogs about What can they find out about you on Facebook. In the second blog I did some digging into a random person who hadn’t managed her privacy settings. You will find many references to Facebook and other social network applications in my recent blogs, but here’s the thing, I wrote about what they could find out about you, but not so much about who’s looking.

I have also often blogged about how Science Fiction has a way of becoming reality and it seems that many of my favourite writers were foretelling the future. Some of these blogs were: A San Francisco Artist wanting a bionic eye, Living Longer with Cryonics, using In-Vitro to feed the future, Sky Scrapers and High Society, and tracking people with RFID.

Whether it was Orwell, Bradbury, Philip K Dick, Heinlein or any of my other favourites, they often had a common thread. That is a police state environment where privacy and personal freedom becomes something for people to fight to win back. Where for whatever good reason, governments gave themselves the right, initially with good intentions, to spy on the public or restrict their ability to communicate their personal beliefs. That was what the 5th Ammendment was all about. Of course some countries, like New Zealand don’t have a formal constitution and we generally have the attitude that everyone is trustworthy and honest until proven otherwise. I’d have to say that in many ways this has also served us well downunder, in that even though crime is rising at alarming rates, especially violent crime and the police now charge people for using unreasonable force in defending themselves, we are a much safer country than many I have visited in recent years.

Just on that topic of self defence. What actually is reasonable force. If you are faced with someone with a gun or other weapon, who knows how to use it and has experience with violence and you don’t, the situation is very different for a law abiding person who has never had to defend themselves before. If you know someone else will use whatever means they can to hurt you, possibly even kill you and are unpredictable. At what point does self defence become unreasonable. If the person who attacked you is o the ground but you are afraid they will get up again and running isn’t an option. If you are afraid and your heart is full of adrenalin, how can you be expected to know how or when to stop? Police are trained in the use of restraint and know how to deal with difficult situations, where the public are not. I don’t have the answer, but I do feel that criminals need to know that they won’t always get away with violent crime and that victims should have the rigt to defend themselves. But I digress.

Anyway, what prompted this reminder, that I hadn’t focussed much on who would want to look at your personal information on Facebook, was a story in this morning’s NZ Herald (which I couldn’t find online), with the Headline Govt plans to spy on social website users. I did find a story from the Daily Mail yesterday which in essence says that they plan to be able to monitor all email, social networking sites etc, because it is fertile ground for terrorists to communicate and plan.

Now I don’t have a problem, providing information is monitored under a search warrant, but blanket ability to go through all Internet usage of everyone is pushing it a little too far don’t you think? They are wanting the right to not only read everything you write, publish or comment on the net, but even to get a record of every single URL or website you visit.

I’ve always worked on the basis that I have nothing to hide, and indeed if you Google my name, you will be able to find out pretty much anything you want to know about me and my life. Maybe that’s a good thing because it makes me kind of transparent. But by giving government organisations rights beyond what anyone can do on the internet, the ability to intercept everything you do on the web, must be an invasion of good citizens privacy and I hope that there will be restrictions put in place, just as is required in most countries for telephone taps etc. The fear is that in any society there are corrupt individuals who could abuse their position. That is where we need protection.

There is no doubt that the threat of terrorism means that new measures must be put in place to locate terrorists, terrorist training grounds and do whatever is necessary to keep us safe from harm. But like any law and order legislation and policies, there must be reasonable suspicion and controls. Otherwise the risk that more of the Science Fiction writers stories about oppressive states undermining the rights of its citizens could become a reality in the ‘developed world’. I want to feel safe from harm, but I also want to know that my individual rights to freedom of expression and belief are protected.

 

The Trouble with Orcon


I note that many people are reading my blog about Orcon and the trouble I have had since I signed up, so I feel obliged to give you an update.

Things have improved to some degree, I frequently have days where my connection only drops out 1 or 2 times, but I am still experiencing dropouts, disconnections this week:

  • Saturday 16
  • Sunday 31
  • Monday 27

I also noted that people have found me when searching about the 2 for 1 movie tickets for a year that were promised as part of the connection deal. Well I signed up 4 months ago and still haven’t seen them. If they do arrive, I hope they will still be valid for 12 months and not the remainder of the year. But at this stage I’m not holding my breath on ever seeing them.

I don’t know if it is because of the interleaving, but our Caller ID doesn’t work on the phone about 50% of the time, which is annoying.

My wife wants me to go back to Telecom and thinks I’m an idiot for putting up with Orcon’s poor service. As a footnote, Orcon did come up with a $100 credit for my troubles. Funny thing is that a couple of weeks ago, even though my payment is made automatically by direct credit from my American Express Card, and I had the $100 credit, I got an email saying that my account was overdue and asking me to do something about it urgently. I was tempted to send one back saying that their service was overdue and could they give me a reliable connection urgently.

So, the bottom line? Still having plenty of disconnections, no 2 for 1 movie tickets as promised, intermittent caller id and no satisfaction. Should I be calling Fair Go?

Just another day with Orcon


For those that are following this blog, just a quick update. First of all, I still haven’t got the 2 for one movie tickets that they “send out every week”. I’ve had quite a good week until Saturday, only averaging about 2 disconnections a day, I can live with that.

I did get a bill saying I was overdue with $20 odd dollars on my account after they gave me a compensatory credit of $100 which is strange because I set up an autopayment with American Express to make sure I was always on time.

On Saturday I lost my connection 11 times and yesterday 21, but the good news is that for one of them, most Orcon subscribers lost their connections. Most of mine were in the morning when there were no olympics on the net yet, but the early evening crash was surely an ISP (not Orcon according to the voice message so it must have been Xtra) that didn’t take into account that TVNZ were showing the Olympics on TV. I watched it for a short while and planned to go back when the boxing started, but of course by then there was no connection at all.

So or those of you who couldn’t see some of the awesome streaming video on TVNZ’s website (and it was awesome while it lasted), you know how I feel. The only thing is that for me it is a regualr occurrence. I could have gone to the movies with my new 2 for 1 tickets I was promised, but they didn’t arrive, a bit like the service really.

GPS Tracking of Elderly People Update and Orcon Update


First of all I’d like to give you a quick update on the personal tracking unit I’ve been testing. It’s going really well. Please note I do not work for the company who is developing it, although if they go to market they will be using our mapping data, which I have been testing it with.

So I have tried it out in various parts of the country and it can track me wherever I go. If you had the logon and password to my account you could see where I have been on a map. You can play back my travels around Auckland, Wellington and Christchurch. When I was in my car you could see emergancy button

how fast I was driving and my exact route.

If I hit the red emergency button a text message gets sent to a phone (in this case mine). I had it sent to my wife when I first set it up because then she cpould see what I was up to and I thought that would be interesting. Stupid really because I couldn’t see if it was working and she was geting really worried because on some days she would get lots of messages saying that I had an emergency.

Basically the message gives my name and says I had an emergency. If I was inside at the time I sent the emergancy it gives the last known street address, which is usually the correct address because it has a movement sensor and will take a fix every time the device moves which obviously was set off last time I got out of the car. It uses the GeoSmart Reverse GeoCoder to retrieve the nearest street address to the co-ordinates where it was taken. The reason it gives the last address, is because with current satellite technology it can’t get a fix inside the house unless I am in an optimal position. This will of course improve when the Gallileo

It operates as a phone so a call centre can call me if they think there is a problem. It also can function as a phone with a number of preset buttons, which is great for elderly people who only have a few people they need to ring and find mobiles confusing.

A footnote on Orcon, I got a call today saying that they are onto it this time. They said the engineers that have been visiting don’t have sophisticated enough test gear to test a phone line for interference that wouldn’t affect phones and event ordinary ADSL. So hopefully I will see an engineer, at least this time they phoned me:)