So in this day and age you would think that diagnosis and repairing problems with computers and connectivity would be a breaze.
The Xtra Advanced Broadband Helpdesk couldn’t work out what the problem was with my connection. I said that I thought it was my DLink modem which after all was 2 years old. He said that he didn’t think it was and even though my current modem wouldn’t be compatible with the next generation of broadband, I should wait until after the technician came round. Of course if it was proven that the problem was with the modem and not their cabling, I would have to pay $85 for the technician. I agreed, but said don’t send anyone before 3:30 p.m. Friday because there would be noone home. That was duly added as I anticipated yet another evening and morning without Interet, without Podcasts to download to my iPod etc.
Now, here’s a surprise. The technician turned up on Thursday and like I told the Helpdesk, there was noone home and they left a card saying they had tried to come to look at my cabling. Meanwhile, I stop off at PB Technologies and buy a new generation modem, take it home and install it, get the password changed back from their test login to mine and hey presto, stable connection, everything is working. Next step them to cancel the technician coming back on Friday and re-set up my Phillips Skype phones which had gone nuts through the process. So now I had Internet, but no phone.
After trying to reset the phones unsuccessfully I went to my gig at Bar Africa were I was performing my new songs and not able to use the net at all. Tonight I will get to go home and try to figure out what the problem is with the phones and hope that I can get them to work. I am hoping it isn’t a channel conflict between the WiFi router and the phone router because the phone doesn’t appear to have the ability to change channel.
So this process has taken 4 days, my diagnosis of a faulty modem was correct and if I had taken my own councel instead of the Advanced Specialists, I would have been out of action for a couple of hours. Just as well I no longer operate a business from home!
Anyway, my next step is to run a diary for a day to see how much I rely on the Internet and how much I interface with it on a normal day. I will do that on Tuesday as Monday is Auckland Anniversary Day, a public holiday. Should be very interesting as I recognise how connected I am.