As you may have seen from earlier posts, I had a back accident 15 months ago and after 4 visits to hospital, the most recent being of 7 days duration, I am still no nearer to getting the surgery my orthopedic spine specialist / surgeon recommended for me and requested ACC to fund.
What went wrong?
I’m going to tell you about 2 critical things. The first is about how I injured myself, by which I mean the primary cause and the second is about who I got referred to.
The Primary Cause
My latest accident didn’t seem like much. I was at my 6th Relay For Life in March last year and ready to walk a marathon distance (my goal, which I achieved) over 18 hours.
Setting up prior to the event and prior to heading for the survivors’ tent (I am in remission from prostate cancer), we had a 4 room tent to set up, and the poles and pegs were in a big bag in the trailer that was provided by the organisers to get our gear from the car park to our team site.
It was super heavy. No one seemed to want to get it out, including the guy driving the tractor. So I tried. Unfortunately, my back couldn’t take it and I ended up with a back strain injury that still has me off work today, 15 months later.
I managed to do the distance through the use of medications like Panadeine and I had booked a couple of days annual leave after the event to recover, based on previous years experience. I also had a float and massage the following day, so I didn’t feel too bad after that. A bit sore, but otherwise OK.
A few weeks later, on ANZAC Day, in fact; I remember because it occured on the weekend before the public holiday (a Wednesday) and my wife and I had taken the Thursday and Friday off to go away in the Corvette for a few days holiday.
It had been raining, and on the Sunday before our planned holiday, I mowed the lawn and using the catcher to collect the heavy wet grass. I had to twist on an awkward angle to detach the catcher from the mower, twisted my back again, and the rest as they say was history.
You can read previous blogs but the key point was that whilst an MRI showed damage, ACC weren’t satisfied with the injury having been caused by the incident, they said it was age based degenerative disc disease. They said they would try to see if a previous injury could be relevant that they could tie it to which would convince them to cover the cost of the surgery and herein lies the problem.
A Skydiving Accident
Many years ago I had a skydiving accident. It was a tandem jump and if you have ever experienced one, you know that the customer is at the bottom and the Jumpmaster is on top. When she tried to flare at about 30 feet we got into an air pocket and instead of opening up, the parachute closed down. Instead of gliding to a running stop, we dropped and I took her weight on top of my own, on my tailbone.
It hurt like mad, but I was also flying high on adrenaline from the jump, so I didn’t really feel the pain that much. That night it was very sore, but we went to a big neighbourhood party and I found that bourbon acted as a great pain killer, so I managed pretty well and enjoyed the festivities as long as I didn’t make any sudden moves.
That night there was a bit of a storm and one of our trees was blown over.
The following morning, I was trying to clear branches in our yard, bent down and found I couldn’t straighten up again.
I went to physio who asked what happened and I told my story, the ACC record said “bent down and hurt back while picking up branches in garden”. I had 26 physio visits, was referred to Pilates and was assigned a personal trainer.
I did talk to them all about the sky diving, but it never made it to the ACC records. It therefore registered as a strain.
I was racing my land yacht in a 180 km enduro on 90 mile beach. I crashed at the northern end of the beach, picked myself up and raced back again and had to endure racing through snapper holes around Ahipara Beach, which is like racing on sheets of corrugated iron. Lots of pain, but again lots of adrenaline. For much of the race, I was going at speeds of up to 100 kph on a thin cushion as you can see on the video above, and with my feet sitting on a steering rod so all of my weight was on the lumbar area of my back.
At the end of the weekend it was a 5 hour drive back home to Auckland and a couple of days later, guess what? I was in the garden again, bending over and suffered intense back pain.
Guess what went on my ACC record?
Lots of physio for an injury sustained doing gardening.
So, when the specialist looking for reasons to not approve surgery (me having had every other treatment they could think of, for over seven months), they looked at what I had been referred for (back strain), looked at old injuries sustained in the garden, so probably not significant, all because I didn’t understand the importance of mentioning the crash or the sky diving on the initial ACC form. After all I was getting treatment. That was all I was concerned with at the time.
I might have got a very different response to my request for surgery if the primary causes of injuries had been clearly recorded, instead of lost to obscurity. Now I am chasing a Review of ACC’s decision not to fund the surgery which is going to be time consuming and expensive.
So if you are injured and covered by ACC, make sure that, irrespective of which straw broke the patient’s back, that the primary cause of injury is documented, even if you are happy that the treatment will fix the problem.
I’m now in a situation after many back injuries, that ACC are claiming age based disc degeneration disease and I am going to have to prove that I did in fact sustain some major injuries and that it was the cumulative impact of those injuries that has me now needing expensive surgery.
If I had made sure they had all the information correctly recorded, it would probably have been plain sailing for me now, instead of 15 months off work, the possibility of losing my job, and a long, expensive and stressful battle to get my back repaired so I can get back to work.
2. If Referred to a Specialist, Make Sure it is one who Operates in Your Local Public Hospital.
I was referred to a very good surgeon by my GP, largely because he is one of the category of trying everything else before getting the scalpel out and doing major surgery, which in my case will involve 2 surgeons for 4-5 hours and a 5-day stay in hospital.
Because of all the drama with ACC (New Zealand’s Accident Compensation Commission), in April I asked my GP (at the recommendation of my surgeon) to refer me to the public hospital. Whilst I have other medical insurance, it only pays (up to) 80% of the costs, which means I would personally be up for around $18,000 that I have to find myself. It could even be more because they won’t know exactly what they have to do until they cut me open.
So I was referred as ‘URGENT’ to North Shore Hospital on the 4th of April this year. I told them I was not working and that I could come at short notice and asked if they would put me on the cancellation list and they said “Yes, we have a cancellation list, is there anything else?”
I rang a few times, mostly talked to voicemail and the first time I spoke to someone they said “It’s only been a month!” To which I responded, “yes but I was referred as urgent.”
This month I had a flare up and spent 7 days in the Orthopedic Ward at North Shore Hospital. They did an MRI, hooked me up with a pain team and eventually once the pain was under control with drugs, they let me go home.
They told me that the stay would not be seen as my First Specialist Assessment (FSA) for which there is an expectation that you will be seen within 4 months of referral. They said that the Orthopedics Team knew about me and I would probably now be seen within 2 weeks. So they scripted 2 weeks of pain medication for me. They said I would get a confirmation letter from the hospital.
So I got out of hospital on the Sunday, waited until Wednesday and rang to find out when my appointment would be. I had to leave a message on their voicemail. I rang again on Friday and again left voicemail.
On Monday this week I got a phone call telling me that they did in fact have a date for me in late August. Today is the 17th of July.
So much for my 2 weeks of pain medication. I should have got the message when the doctor who checked me out of hospital laughed when I said I was expecting to be seen in 2 weeks.
If my GP had originally referred me to a specialist who also worked on the public health at North Shore Hospital, there is every likelihood that I would have been referred for surgery at the hospital in November last year, and could well have been back at work by the beginning of this year.
Now instead, I am still waiting for a First Assessment, and they will want to decide for themselves what treatment I should have. So while the logic behind my original referral was sound, the end result is that it set me back anything up to a year.
Hindsight is a wonderful thing, but the point I am making is that you, dear reader, may have a back injury like me, or perhaps a knee or shoulder injury from playing sport.
By learning from my experience, you might be able to have a better experience, receiving treatment within the same year of your injury and not jeopardising your employment and having double the stress.
Being in severe chronic pain for over a year is horrific. The potential consequences can be many including
- losing your job,
- becoming addicted to pain medications,
- sleep deprivation with all that comes with that,
- becoming stressed to the point of depression,
- having no social life or family life,
- which also results in relationship stress.
Here are two ways you can reduce the risk of experiencing what I’m going through.
- If you injure yourself doing something major and then aggravate it with a lesser injury. Insist that the cause on the ACC form is the major impact and the secondary injury is clearly shown as secondary. It might not matter now, but in 10 or 20 years it could save you from the horrible 15 months I’ve endured so far.
- If you need to be referred to a surgeon, even if you have medical insurance, get referred to one who operates from your local public hospital. You may not end up needing to go public, but at least you have viable options and it could save you many months in getting treated.
Hi, I’m ACC 18 Number 201905123684, I’ve swapped the numbers a little, although it probably doesn’t make any difference. I’m fairly well known.
My back story consists largely of digital files and probably a few manila folders and other storage media in several Accident Compensation Commission, medical, physio, specialist, hospital, surgeon, Occupational Therapist, Pain Specialist offices around New Zealand. They get shuffled from time to time.
Having said that, everyone on my journey has been friendly, thoughtful and most have tried to help me. A few, who I haven’t met, somewhere in the system have the job of helping ACC to not have to pay for my surgery, with considered justification. I’ll talk about that too.
In March 2018, I hurt my back getting ready to set up for the Auckland Cancer Society’s North Shore Relay for Life event. The annual 18-hour relay, raising funds for cancer services which I have completed 6 times. I started with my family in honor of family members who have died from cancer, including my late father-in-law.
Then I got cancer myself, and during the fund-raising process I’m proud to say that over 30 men got tested for Prostate cancer because of my story, but I’m getting ahead of myself. I was given the honour of speaking at the opening, having refreshments in the survivors’ tent and carrying one of the flags in the first survivors’ lap. A humbling and emotional experience.
Trying, unsuccessfully, to awkwardly pick up a bag of tent poles out of a trailer provided at the venue by the organizers, for a 4 room tent, would set off a chain of events that has opened my eyes to the plight of many New Zealanders, who desperately want to work, but can’t, because the health system is underfunded, under resourced and inefficient.I became one of them.
I have a job. I hold a management role at the NZTA, a job I love with an awesome team of people who provide mostly Real Time Travel Information to motorists and travelers around the country.
It’s been 14 months since my injury.
My Occupational Therapist, GP, Pain Specialist and my Manager have agreed that I can work 2 three-hour days a week. ACC funds taxis to get me there as I could be a danger to myself and others, under the daily pain medication regime I’m on. That allows me to do something productive as well as socialize with my colleagues and not feel totally divorced from my work.
It was part of my back to work program, which has stalled since the Orthopedic Surgeon advised me that we had ‘painted our backs into a corner, having tried every alternative to fusion and discectomy surgery.’
I am incredibly grateful that the NZTA hasn’t dropped me under the bus and that I still have a job, although I am not currently able to perform my normal duties.
Over the next while, along with other activities, I’m going to talk about my life, one shared with my family and friends, colleagues and the health system.
I’m going to talk about what happened, about why I still can’t go back to work, why I am still waiting for surgery after 14 months. How ACC don’t want to pay for the surgery, how I can’t afford to pay for the excess if I went private, and my current experience with the Auckland District Health Board and North Shore Hospital, where I was referred as an Urgent Patient on the 9th of April.
I have not yet been able to connect with the person who makes appointments. When I rang them at the end of April, the hospital representative at the Patient Service Centre said they must see me within 4 months, and it was too early to ring. I was told it wasn’t worth ringing before the end of May and even then, not to get my hopes up. I rang today and left a message on their voicemail.
I have Prostate Cancer.
During the dark days of 8 weeks of radiation treatment, followed by chemicals, I think I had less than a week off work, on the odd day when I was so fatigued that I couldn’t function.
I arranged my radiation sessions to be around 7AM every morning so that I could go straight on to work afterwards, and still be on time. That’s how I roll.
I am now fortunately in remission, and my latest blood test last week showed a good result. The irony is that Cancer is fatal and there is every possibility that one day, hopefully decades away, it will kill me.
On the other hand, chances are very good that after back surgery, I will be a little sore from time to time, manageable with over the counter pain relief. Yet, for cancer I had less than a week off work and with a back injury it has now been over a year!
Mine is a common story, but one with which for the first 40 years of my working life I had no personal experience. I’d heard stories, mostly about people who allegedly don’t want to work, and enjoy living off the taxpayer’s dollar, but there are so many more people like me, who desperately want to work and contribute to society. If you have a look at my profile on LinkedIn you will read that my goal in life has always been to help people.
I consider my work important, a contribution to reducing the pain of traveling on our ever more congested road network by offering information about planned and unplanned events, about expected delays, alternative routes, alternate modes of transport, helping people plan for holiday road trips and much more.
I lead a team of awesome people who really care about you, their customers. It matters to me, but I’m being kept from it.
It’s funny, we talk about the cost to society of people who are needlessly killed on our roads. The cost takes into consideration the contribution they will make to the country’s GDP over their lives. Yet, the cost to taxpayers to get me back to work by providing me with back surgery, is far less than the cost of keeping me away from work.
As I said, mine is a common story, but it’s not one that people like you and I can easily relate to, unless we are directly affected.
Of course, in each instance, it’s not just the patient, it’s our partners, our family, our friends, our colleagues and of course the workload that must be done by someone else, or perhaps not at all.
I’ll try to make the story interesting, maybe even have the odd laugh. But let me tell you, this is no joke. I have gone from being super positive and highly motivated, with a bucket list of things I want to do which I prepared when I found out I have cancer, to being virtually trapped in my home, on the border of depression, not being able to stand, sit or lie down for any length of time without significant pain.
I’ll share an email I sent to ACC after having read a report prepared for them by a specialist, who said that “The patient appears to be doing reasonably well”.
Interestingly, this person who was paid by ACC to investigate my case did not once speak to myself, my GP, my Orthopedic Specialist, my Case Manager, my Pain Manager or my Physio.
I guess ‘reasonably well’ is a relative expression. I’m not dying.
The email is quite personal, but that’s really the point. I am a person.
Anyway, that’s it for now. I’m hoping to hear back from the hospital today and am getting on with other things in the meantime.
You may find my story interesting; you may be in a similar situation yourself. I know I’m not alone. I understand it was stated in Parliament Question Time last week that the number of elective surgeries completed last year was 10,000 ‘elective’ surgeries less than the year before. Reasons included strikes and funding. It’s little wonder it could take months for me to just be able to speak to someone.
Feel free to comment or ask questions. I know I’m not alone here and you may be in a similar situation to mine. I grew up as a fan of New Zealand’s welfare state. I learned that we are the system and that if we don’t stand up for something, no one else will either. I just didn’t know how bad it was.
So, you there. Have you had any experiences like mine? How do you get some action without ruffling people’s feathers and having your manila folder dropped down the list a little? Of course, that wouldn’t happen would it?
I welcome your comments.
If you have been following these blogs, you will know that I have been off work with 3 bulging discs in my back. On Monday the surgeon told me we have now tried all non-invasive treatments and he has sent an application to ACC, our national insurer for accident injuries, for fusion surgery. The good news is that after the surgery has been completed it will simply be a matter of recovering and a 99% likelihood of getting back to normal work. Believe me when I say I am eager to get back.
Meanwhile, I’ve been going to Float Culture a bit more often and I have to tell you it is having results. Yesterday I felt the least pain over a complete day since I injured myself back in April. I was down to pretty much zero inside the tank and about 3/10 when I got home after the massage from Kim. When I went to bed it was about 5/10, normally 7/10 and today the following morning, after my exercises, it is about 4/10. I didn’t have to get up in the night, although I did wake at 4.
I believe this is the cumulative effect of previous floats, which is amazing, because even with the drugs, this is the best I have been. It will be interesting to see how long it lasts. If you suffer from chronic back pain or other limbs, I strongly recommend you try floating together with massage after the float.
I don’t get anything for this, I’m not an affiliate or anything, I pay the same as anyone else, but tell them Luigi sent you:)
So back to the future and my 4th ever float from my journal in 1987
I fell into a relaxed state very easily this time. Nothing very interesting. I felt tension in various muscles that had been used in the last few days.
Several times I noticed that I was floating deeper in the water than previously. I take that to indicate deeper relaxation and less oxygen in my system. I.e. I was breathing more shallow.
I had a number of violent muscle spasms, some causing minor splashes. Not painful, but sharp and sudden.
A highlight was a sensation that I was a speck floating in a black void, with vivid white streaks of light like miniature comets racing in two opposing directions. It was like a 3 dimensional hallucination. I was in the middle, but simultaneously watching from the outside looking in.
One other strange experience, another hallucination which was particularly vivid. I felt sudden euphoria after imagining I heard 3 musical notes, 2 of the same tone and one a major third higher, in an even tempo.
Getting out, I felt reluctant and disappointed at leaving my comfortable cocoon. I felt reasonably normal, though very relaxed as I climbed out and had a shower.
I was thinking that this float had hardly had any effect on me, as I buttoned up my shirt. It was only then that I realised I had put it on inside out. I then started feeling a little light headed.
I started feeling mildly euphoric and experienced something like tunnel vision. I found myself highly amused by the red dye which infused from a herbal tea bag in my cup. It appeared as though the tea bag was bleeding.
There was a guy sitting opposite me in the lounge, where I rested after the float. He grinned and laughed quietly to himself, arose and walked out. I grokked him.
Coming home I felt an abnormal burst of energy and engulfed myself in gardening; hedges and lawns. I did not want to sit down and read, even though I had the house to myself. This is highly unusual for me as I am a bookworm and generally read 2-3 books and a magazine or two, more or less concurrently.
Just as a footnote, regrettably after my cancer treatment, I no longer seem to produce much in the way of endorphins or adrenaline. So whilst I feel very relaxed after a float, I no longer feel the flush of natural opiates that most people enjoy after a float. The reduced pain I’m feeling right now though is more than enough reward. Perhaps I am now producing more encaphelins than normal. These are the body’s natural pain killers. That’s a plus. My back has now though, after writing this gone up to about 5/10, but for the first day in 7 months, yesterday I felt very little pain for an entire day.
Anyone with a major injury, or perhaps a condition like polymyalgia will appreciate what that means. Again, if you suffer from any form of chronic pain, I strongly recommend taking not one, but a series of floats. Constant pain 24/7 sucks, I can tell you. If that is you, what have you got to lose?
There are ways to make this economical. I pay a monthly subscription that not only gives me cheaper floats, but every couple of months they give me a couple of vouchers. There will be two first time floaters heading to Grafton some time in the next couple of weeks, one of whom is claustrophobic. She will try one of the rooms and can leave a door open.
Have you missed me? I’ve been off the grid, after trying to be superman and lift a heavy bag of tent poles out of a trailer for a 4 room tent at Relay For Life and following that up a couple of weeks later mowing wet lawns (Auckland right?), piling up the clippings into a barrow and then lifting them to head height to empty into a garden bag, the straw that broke the Cappel’s back.
MRI Result? 3 bulging discs on both sides of my lower spine, all touching nerves and causing me lots of pain in my back and legs. I had 3 (starting very early in the morning) day trips to hospital when the pain was at 9/10, each time they kindly shoved a finger where the sun don’t shine to check that it still had muscle control, because my left leg is very weak and I had no sensation surrounding my left knee and referred pain down both legs. Or maybe they did it to scare me into not coming back:)
I thought I was over that one with my prostate cancer which has been in remission for just over a year now!
It was a real eye opener sitting in the triage rooms and seeing how awesome the staff are, dealing with a constant stream of frightened, sick and sore patients. My hats off to the staff (and the volunteers who fed me) at North Shore Hospital.
So I’ve been popping morphine and other drugs, (off work for almost 2 months on ACC) to the point where my brain has been mush. It only hurts when I stand, walk, lie down with a pillow between my legs (for more than 4 hours) or sit (only on a wheat bag on a straight kitchen chair with another bag on my back as I look longingly at the couch). I can’t drive and my decision making is such that I would not represent myself or my team well at work. I’m good at putting things in the wrong cupboards or forgetting what I went into a room for.
I’m not complaining, the drugs are keeping the pain between 4-7/10 and whilst I hate not having a clear head, having no responsibility means I can focus on getting well and not worrying about dropping clangers at work where I really do need to be on my game. My wife kindly took 2 weeks of work at the beginning to look after me. I can now look after myself and walk to the letterbox and back. Not twice in a row though I discovered.
The good news is I am mending. Tomorrow I will be getting 3 Transforaminal Steroid Injections guided by x-ray to within half a millimeter of the 3 nerves (sounds impressive doesn’t it). I had one a few weeks ago and it got the pain levels from peaking at 9/10 to peaking at 7/10, so we’re hoping that this lot will bring it down to a level where I can reduce the meds so I can stay in bed all night and get my brain back to near normal and start planning my return to work.
Work by the way has been fantastic. I have really felt bad about not being there with my team at the end of the financial year, but conscious that if I don’t recover carefully it could be much worse. As it is I’ve been told to be extremely careful after the injections because my back pain may be reduced, but I will have to be really careful when the pain is down to not lift or do sudden movements which could set me back, so I’m expecting some physio to follow.
So I’ve been off most social media, blogs and anything else requiring concentration, but I have been thinking. About real estate and location based services and all the mistakes we make when we buy houses. As you know, I wrote a book a few years ago about using apps, maps and location based services. I’m now looking at a follow up course rather than updating the book. I’ve been thinking about this while I’ve been off and am keen to hear from anyone who would like to share mistakes or things they would do differently when they buy their next house.
I’m not looking for sympathy, but I’d love to hear some stories about homes you have bought and things you should have checked out first, maybe the neighbourhood, crime, amenities, the commute, property values, flooding or other things that you could have researched first. Drop me a comment. Apologies for any typos, I did proofread this about 10 times.
A study done by the Cohen’s Children’s Medical Center in New York, revealed that drinking and driving resulted in the death’s of 2,700 teens in the US, compared to 3,000 from texting and driving.
How about a quick, honest but anonymous poll:
I was listening to the Peggy Smedley Show this morning while cleaning the bathroom and enjoyed some great interviews in her Distracted Driving Month series. The topics were great, everything from the value of reversing cameras through to why car manufacturers are putting social media technology into their cars.
Anyway, a subject that peaked my interest was comparisons of factors impacting on or causing accidents.Talking or texting on the phone is one that that police and others who examine the results of motor accidents look for by default these days.
Peggy quoted a study (can’t remember which university) where they found that people with a blood alcohol level of .08 performed better behind the wheel than people who were using their mobile phone. If you want more detail, listen to Peggy’s back shows on her website or on iTunes, the latest ones being about Debunking Myths about Cellphones and Driving.
Just putting that into context, most people think that dialing a number (I only dial on my hands-free via voice commands with Siri, or not at all these days) or sending a txt isn’t a big deal. I see ‘professional drivers’ holding their mobile up to their ear pretty much daily. One would assume they are sober, and mentally alert. I was also going to say relaxed, but if they were relaxed, they probably wouldn’t feel the need to take a personal risk, let alone knowing they are breaking the law; so you could surmise that they are already distracted and their minds are not on the road. Yet the study showed that drivers using their mobile were more distracted and less able to perform than those who were at a blood alcohol level where, according to a Blood Alcohol Chart on Wikipedia, they were at the upper range and would be experiencing:
- Impaired reasoning
- Reduced depth perception
- Reduced peripheral vision
- Reduced glare recovery; and behaviors including
- Blunted feelings
- Dis-inhibition; and
I really enjoy listening to music when I drive and I have a full subscription to Spotify. I love it. My iPhone FM Transmitter sends it to my car stereo, while charging my phone. I like that. I have been guilty of occasionally looking down at my iPhone for the name of an artist or to skip a track. Our maximum legal driving speed on motorways and highways in New Zealand is 100kmph. Often that is on highways where kids play or cycle on the side of the road. All it takes is for a ball to bounce onto the road, or wandering stock to change things in an instant.
So I thought I’d have a look at the numbers and went to the Unitarium online speed calculator. I worked out that if my eyes were on my phone for 3 seconds (doesn’t sound like much) whilst driving at a legal 100km per hour, my eyes would have left the road and I would have been oblivious to what was happening on it for 30 meters!
Have you ever done that?
The engineer sitting next to me dropped his head in disbelief and then shook it from side to side with an air of disappointment and dismay. I followed his gaze back to the flight attendant who was leaning into the window taking photos with her mobile of the stunning sunset from the empty front row seat on the port side of our Air NZ ATR 72 flight in the final minutes of our descent into Auckland yesterday evening. I looked back at him and said “I was thinking the same thing.” Having had a conversation with him about our reliance on computers in transport these days.
As she was clicking with the volume turned up making a loud camera shutter emulation sound, I thought back to earlier in the flight when one of the flight attendants did her first PA not long into our 1 hour domestic flight. The PA came complete with the GSM bleep a phone makes when it is too close to a speaker; you know, the noise your mobile phone computer makes when you have your it too close to the speaker as it connects to the telecommunications network.
This got me to thinking about the number of people I see on flights who put their phones into flight mode before take off, but don’t actually switch them off, despite being instructed. It seems that a very large percentage of people don’t actually switch them off before they go into their pockets. Most of us have probably done that at some time, not thinking further, even though the instructions are very clear, flight mode, then switch off.
Farther into the flight, we had broken the clouds as I asked a flight attendant, serving mineral water into the plastic glass I was holding out for her, if I could now use my Kindle, which was dutifully in flight mode. I had to say Kindle several times, which she didn’t seem to understand, so I asked if we were at cruise altitude so we could use safe electronic devices. “No.” she replied after a little thought.
On her next PA, there was that GSM ping-ping again, as the flight attendant began another PA, telling us that the coffee service would be delayed due to unexpected turbulence. It was briefly interrupted and the pinging stopped, perhaps as she moved her mobile farther away from the microphone.
I was looking forward to the PA to tell me that electronic devices in flight mode could be used, so I could enjoy one of the books I recently purchased for my Kindle. It never came. The next PA, again with the GSM pings came on to say we were heading into our final descent again, was to tell us to stop using and switch off all electronic devices.
I was most disappointed because there had been some stunning cloud formations on the flight home that I would have loved to have captured. This is why my attached pic is from a different trip, I took with Air NZ last week.
So back to watching the flight crew attendant taking photos just before she strapped her self in for landing. I discussed the situation of fly by wire and the fact that there were rumors that the American Federal Aviation Authority were going to relax their rules on using mobiles during take off and landing, that they suspected it wasn’t in fact dangerous. With both of us having a degree of engineering training, we understood the concept of signal induction, which was of course the cause of the tell tale bleeps on the PA, which suggested that he phone might not have been switched into flight mode at any stage during the flight.
As we landed, we were pleased to be on the tarmac safe and sound, but we thought back to the missing Malaysian Airlines plane and I remarked “Whether it is safe to use your mobile or not, imagine if the plane had crashed and it was your mobile they found that was still switched on?”
It amazes me that passengers flout the rules as if they know better than the Aviation Authorities with “I’ve flown a thousand times and I’m still here.” When it is the professional flight crew who flout their position in front of passengers in order to get that great sunset shot, several minutes after having told everyone to turn their devices off, that might be taking it too far.
I didn’t get to read my Kindle eBook, because she had never told us we could turn our devices on. I looked around several times to check if anyone else was using a tablet or other device and they weren’t. What was interesting to me is that not a soul said a word to her about having her mobile on and using it, despite having told passengers that the rules were that we couldn’t. What if her mobile had cause interference during a wing over or other maneuvering of the plane? You might not be reading this blog.
Do you switch off all your devices during flight when instructed. Did you realize they have to be not only in flight mode but be switched off?
Motor vehicle crashes are part of every day life and I have an interest in what causes them and how to reduce them. I’ve been listening to a podcast by Dave Wallace, the Traffic Safety Guy, called Highway to Safety.
Something I have heard of previously but isn’t front of mind in New Zealand because we are a small country with a small defense force, is what happens when you take someone who has spent 18 months in a combat zone, where they literally have to make split second decisions, and when they come home they pop into the family car to go out for a drive.
When we learn to drive, we learn to look out for animals, for kids running our from behind a bus or an SUV or for drivers of other vehicles driving their cars in an unusual manner, all of which are common day occurrences.
Now take hardened, combat ready veterans who have seen innocent looking situations turn into death traps, where sub second muscle memory instinctive and instant actions can save lives. That family pet lying on the side of the road at home could be a sleeping pet, but in the combat zone, could be a booby trap.
According to a 2009 Army study, quoted in the podcast, Iraq and Afghanistan veterans are 75% more likely to die in car crashes than the general population. In fact from 1999 through 2012, 4,423 active military personnel died in non combative crashes.
I can’t imagine what it must be like re-integrating between or after terms of duty, but it makes total sense that there is a problem and it is being addressed. A Home Safe, Drive Safe campaign is being adopted by the various sectors of defense in training offered to service people when they return home.
As you will hear in the brief PSA video by Nascar driver Richard Petty, more returned veterans die in their first year back home in motor vehicle crashes than for any other reason.
This is something I have never considered. We hear about all sorts of adjustments people have to make, but next time I hear of a returned soldier who has had a serious accident as a consequence of responding to a situation that would for most of us be a non event, I’ll be wondering if the have had that part of the debrief and are conscious that they are not in a war zone.
So from someone who has never been in that situation, but enjoys living in a free democratic country, I say “Thank you for your service, we want you to stay alive, safe and well.
If you have a story about this topic, I would welcome it if you would like to share an experience or comment.
Are you thinking about buying a new GPS Car Navigation device or application? I blogged on this topic last year and the blog proved to be incredibly popular, so its time for an update.
People still tell me that they know their way around and don’t need car navigation. Perhaps so, but they don’t know what the traffic is like on the way to their destination and real time traffic is one of the most valuable features of today’s car navigation devices.
As I write this, a storm has been forecast for most of the North Island. This means flooding, accidents and every man and his dog in Auckland has taken their car to work, which means a crawl on the motorways. Wouldn’t you like to know what roads to avoid?
TomTom includes the data used by AA Roadwatch, which is a great resource to check before you get in your car, but doesn’t help once you are driving and a new incident occurs. What is your time worth? Where would you rather be?
Over the last week I have been trying out the new TomTom GO 600 and have been comparing it with other brands and devices that I have used as well as with Google Maps on my iPhone which a lot of people are doing these days. I have been very impressed.
Now this blog is my opinion, and it is based on years of experience working in the industry with many brands of car navigation, including OEM in-car, Portable Navigation Devices (PND’s) and mobile applications.
Works Out of the Box. Getting started with the new device was a breeze. I plugged it into my computer and within a short period of time had the account set up, the latest maps (and a $20 credit for a purchase such as one of 103 different celebrity or funny voices) and was on my way. The user interface is the easiest I have seen to date, including previous TomTom devices.
Display Size. It has a 15cm (6″) touch screen which seems bigger than the unit that is built into my car dash. This is brilliant when it comes to data entry. My hands aren’t that big, but this does make life much easier when it comes to entering an address.
Finding Your Destination. It has never been easier. You used to have to know what suburb you were looking for, or go through menu’s to find a business. Now you just start entering data and tap the destination. It shows you how far to your destination and by default tells you where the nearest car parks are. There seem to be way less buttons and it is far more intuitive.
TomTom has come to the party with lifetime maps and lifetime real time traffic. That’s a big one for me because these devices are extremely reliable and knowing I don’t have to buy either of these again in the near future is a big plus. Don’t tell anyone I said this, but they last for years!
Up To Date Maps. Now you would think that all maps would be the same right? You would think that Google would be as up to date as anyone else right? Wrong. Having worked for a mapping company for 8 years, I know the investment that goes into keeping maps up to date and its a lot of work and expensive to maintain.
I tested the TomTom vs Google in new subdivisions in Auckland and Google was well out of date as you can see from the images.
This new subdivision in Long Bay is growing rapidly. The TomTom not only has all the roads that are open to the public, but also shows the new roads that will be opening in the next few weeks and months. Google only has about half of the actual roads in this location and people are moving into their new homes in the next month.
I’ve been at the end of the phone in a previous life when people rang to complain that their home or their business wasn’t on their brand new portable navigation device. Whilst many brands say they do updates ‘up to 4 times a year’, find out exactly what they updated and look for areas you might want to visit. The great thing is you can usually try a device out in the store before you buy.
TomTom Traffic. My last TomTom had a SIM Card in it and this was great until it expired and Real Time Traffic stopped working. It’s not a big deal to get it going again, but you had to pay for an update. The new TomTom ‘tethers’ to my mobile. That means that it uses my iPhone (wireless) to access the Internet (just for traffic data and it doesn’t use much at all) and it was so easy to set up! I’d never tethered a device to my iPhone before, but it was done in no time and worked first time.
TomTom uses a combination of real time traffic information from commercial GPS tracked vehicles as well as other TomTom users and is very accurate. They have been doing it around the world for a few years now and have the ability to differentiate what is normal and what isn’t. They have important data such as actual speed zones for the whole country.Some solutions decide what the speed zone might be, based on observed speeds. if we all observed the speed zones, they wouldn’t need the ‘safety camera‘ feature:)
I’ve had situations, such as with the mobile application Waze, where it warned me of slow traffic, which was in fact just normal traffic waiting at a red traffic light. TomTom also has ‘journalistic data’ which often explains why there is a problem and it offers you the choice of alternate routes while you are driving. you can preset it to automatically change to the best route or manually instruct it.
Traffic isn’t just about density either. TomTom knows about planned road maintenance, it knows that the motorway north is going to close at 8PM. It knows the best way to bypass that including the impact of the people who didn’t know it was going to be closed and created extra congestion.
It shows you where on your route the delays are, what time impact they will have on your journey and how much farther the congestion goes for in distance.
Have you ever been in a queue of people wanting to get on the Auckland Harbour Bridge from Herne Bay, finding its closed and trying to work out how to get to Fanshawe Street on a cold wet winter’s night? I have. That’s when I remind myself that knowing the way isn’t all there is to navigation.
But wait there is more. I’m not going to go into every feature, like tap and go, pinch to zoom and a 2 hour battery life, but there are a few really important things that will make a difference for you.
- Fast Response. One of the acid-tests for car navigation is what happens when you don’t follow the instructions. I used to do this a part of my job. You get distracted and you miss the turn the nav told you to take. Then as you drove it took time trying to process that you are no longer following its instructions and you subsequently missed the next street you could have taken. Not any more, and this is another advantage of a dedicated device. It reacts almost instantly and patiently guides you back on track.
- 3D Buildings. You may not think this is important, but it can help you orient yourself in a busy urban center, and it’s cool.
- Advanced Lane Guidance. This used to be limited to motorways, but now also includes many major roads. Kiwi drivers in cities are not great about letting you in when you find yourself in the wrong lane. Getting in the right lane early can save you a lot of grief. Again, currency of maps is really important. Highways are being modified constantly. (Tip: tapping on the lane guidance screen will return it to normal nav mode if you don’t want to wait)
- IQ Routes. With masses of people sharing their driving information with TomTom, it uses intelligence to learn from their behavior. If most people ignore the instructions of the GPS because they have local knowledge, there is probably a reason for it and this data gets added to the equation. That’s pretty smart.
I love the TomTom GO 600. I still believe that a separate device (especially with the big screen ) is the best way to go. It is designed for a purpose and leaves your phone to do the other things it was designed to do. I love the way it uses my phone for real time traffic so I don’t have to worry about the service expiring.
TomTom does have apps for iPhone and Android devices and they do work on the basis that you download all the maps and software onto your device so you don’t have to pay to download map data as you drive. They have nice features including muting your music to hear the instructions, navigation to your contacts (Navman used to do that on my Palm) integration with your calendar and your social media including Facebook, Foursquare, Twitter and even SMS functionality. I might do another blog on that at some stage. One important difference is the GPS antenna. The GPS on your dedicated nav device is far more accurate and this can be important, as I mentioned previously, on a busy road when you miss the turn you wanted.
Whilst Google has some good new features and is ‘free’, it still uses a lot of mobile data and that costs money forever unless you work for a telco. Don’t take my word for it. Use a data usage application on your mobile before you start a journey and check it when you finish. Multiply that mobile data cost over the number of times you might use navigation over a year and you may find buying a dedicated device is cheaper. I know you can cache Google data to your mobile now, but I’m not convinced it is a better choice. Then of course there is information such as local speed zones and currency of maps.
I still use Google when I’m walking and using public transport locally and overseas.
When you compare car nav devices, don’t make the mistake that some reviewers make and test in urban centers where things don’t change much. Test it in areas where there are new motorway extensions, new suburbs, changes to intersections. Urban centers don’t change much, although Wellington turned some of its 1-way streets in the opposite direction and of course there were the Christchurch earthquakes which changed everything!
As I said, this is my opinion based on many years of professional experience. I welcome feedback and your comments on your experiences.
A driver in Nashville crashed his car on Tuesday, blamed his GPS unit for the crash, claiming that it told him to do a U-Turn, so he did. #TheGPSMadeMeDoIt
I hear stories like this all the time and whilst I know from experience that it i easy to get too relaxed when using car navigation, a quality car navigation application is likely to have an instruction along the lines of “When safe, make a U-Turn. Clearly it was not safe.
Car navigation devices also typically have a warning, like this one from my car. If you don’t click on OK and accept the warning, it won’t even let you enter the address you want to go to.
As parents often ask their kids, “If someone told you to go jump in the lake, would you do it?” If the answer is yes, it may provide recognition that you are not old enough or mature enough to hold a car license.
When people blame their tools rather than take responsibility for their actions, perhaps it is time to ‘Go directly to jail, do not pass Go and do not collect $200.’