The Wakaari, White Island Eruption

What a terrible tragedy on Whakaari, White Island. I feel for the people who were lost or injured, the guides and tour company and all the rescue agencies that helped save over half of the people who were on the island.

When you arrive on the island, having signed a consent form, saying that you understand you are on an active volcano that is highly dangerous, you are given goggles, a safety helmet and a gas mask. Of course you want to see it and the ‘danger’ is part of the excitement of visiting the island. The fact that injuries are very rare is a testament to the great job done by DOC and the tour company.

I tried breathing when I was taking photos like this one for about a minute without the mask and coughed for some time afterwards. I suspect that many of the survivors will have, or have had serious respiratory issues to go with the acid burns.

I felt last night after seeing the webcam photo of people walking towards the crater that those people would have probably died almost instantly. Part of the reason that the volcano erupts is when the fumerols get blocked and from what I remember of my visit, typically a new crater lake is formed. Where the eruption occured could have been in the side of the old crater, or may have been directly below where the people were walking.

The bulges you can see in this photo are gas mounds with a thin crust holding the gas in. We were told that if you were to accidentally step on one of those, you would probably get cooked in acid immediately. I understand people have been seriously injured but rescued in the past.

Having said that, the White Island Tour guides are very experienced and knowledgeable about where it is probably safe to walk and where it isn’t and as far as I know, they check every day before the tourists arrive.

When you land, it is like arriving in Hades or on another planet. There is nothing like an active ocean volcano and I am so glad I got to have the experience. Not that many Kiwis (as a percentage of visitors) go on the island which is very sad. It is like a wonder of the world at home and most of the visitors (on my tour there were 3 Kiwis) are from overseas and 2 of them were accompanying family from Holland.

It is likely to be a very long time before people are allowed on the island again. For now, I suspect there is going to be more activity as the ash, rocks and debris blocks fumerols and fissures, and pressure builds up again. Hopefully minor. I would also be surprised if much or any evidence remains of the people who were walking towards the crater and are missing.

All credit to all the volunteers and rescue people. This is an extremely hostile environment and the last thing we want is anyone else getting hurt, trying to rescue people who are probably long gone. When I was a Civil Defence Rescue Team Leader the golden rule was that you have to make yourself safe first before you can attempt to rescue a victim. Last night there was no safe place on the island.

I do believe, for what it’s worth, that the people who perished on the island would have had no notice of what was happening and probably didn’t die in pain.

Don’t quote me, I am just a Kiwi who has been on the island and grown up in a country that has active volcanoes. I have not been trained in volcanoes, geothermal sciences or anything else. I read, look and listen. Again my heart goes out to all involved. It is a tragedy.

I’m wearing my Whakaari, White Island T-shirt today. It says:

SHE’S OLD

SHE SMELLS

SHE SPEWS SULPHUR

AND I LOVE HER

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Here’s to Staving off Dementia and other Demons

I’ve been working on my CV over the last few days as my division and role are being disestablished. On the template there was a field for interests. Now if you know me, you will know I am addicted to learning. I am not happy if I am not developing a new skill, a new understanding or keeping up with the constant state of change in this amazing era I feel privileged to live in.

Why do we need to learn? For a start, we have a massive set of wetware in our skulls, that like any muscle, needs to be exercised. Just like muscle sinews, the dendrites in our brain grow or shrink as they are used or neglected. We have discovered this concept of neuroplasticity, or perhaps more to the point of it, science has proven it exists. We actually knew it all along. The link above has some great ways to grow your brain.

The challenge is to keep learning and my bent is to understand, not just absorb data. We have Wikipedia and Google to do compile the data, we need to understand what it means. We need to be ready to identify our weaknesses and keep pace with change. If we don’t the consequences are dire.

I told someone this morning that I feel like I am living in a science fiction novel. The space race is back on, our oceans, lakes, rivers and seas are polluted. Temperatures all over the globe are reaching extremes, we’re getting rid of plastic bags, the political trend around the world is becoming more nationalistic in many places, as we try to protect something we may not have actually had. Children are rising up and being recognised.

I have to chuckle at this one, because I tried that back when I was a kid. I was lucky to have the opportunity because whilst children were sent to schools and universities to learn, their views were largely ignored. Today they are realising that they can’t let grownups screw up the world that they will inherit.

The challenge was that we didn’t have social media and broadcast systems that allow children on one side of the planet to encourage people on another side of the planet to ban plastic bags. I remember being involved in seminars as a teenager with groups like the World Council of Churches and Paulo Freire, whom I was very lucky to have met and spent time with.

Paulo’s critical pedagogy which is now considered new, included the premise that “Study is not measured by the number of pages read in a night, nor by the number of books read in a semester. Studying is not an act of consuming ideas, but of creating and recreating them”.

That’s how we moved from the Morse Code machine to owning, often more than one smartphone, each with more computing power than was used in the entire Apollo 11 Space Programme.

Successes didn’t happen overnight. For example there were many failures before that light bulb lit up and stayed on. We didn’t stop with that incandescent light, we tried and failed and failed and tried and look at the amazing options we have now. Garden lights powered by the sun that work for years and cost less than $5 each!

So what happens when we stop learning? Have you had the sad experience of having to put a family member into a rest home? What happens in most of those places? They have limited resources and the people in them spend a lot of their time withering away until they no longer know who they are. Yet, we know that playing them music they were once familiar with, can bring them back. Things they learned are still there, but the dendrite connections turned off.

I wonder how we will use that knowledge now that it has been accepted as scientific fact, because dementia is at its highest level in recorded history and I’m not sure it needs to be.

I actually wanted to write about interests and one of mine is linguistics. At various times I have learned and spoken around 8 languages. I formally studied 6 of those. The other one, which I have forgotten was Hungarian, which I learned at 3 because my neighbours at the time only spoke that language. It was easy for me because I already spoke Dutch and English and learned French and German because my parents used it when I was a child, to have a conversation they didn’t want me to understand. Now there’s motivation for a kid to learn something!

I also wanted to talk about conferences, having attended, chaired and spoken at venues in 10 countries around the world, frequently sharing the frustration that most of the people that needed to attend weren’t there, because they were struggling to survive in a changing world and didn’t have time to learn the very things that would save their business. So instead of using Freire’s pedagogy, they kept repeating what they had once been taught, even though it was no longer relevant.

The number of people I have come across who say they know all about their business seems interesting proportional to the number of businesses that are going broke, or the models that are failing because disruptors have delivered what customers were asking the incumbents for, and not getting. So we were frequently preaching to the converted.

I’ll come back to the importance of language in another article, because it is a subject in its own right. Language and linguistics has provided me with a rich career in business and communications. It has taught me much about culture and helped me develop friendships and business relationships around the world.

But haven’t they changed over the decades? My cousins in Holland frequently use words I haven’t heard before and the technology is also now taking us into a whole new area of language, much of which is international, like emojis.

Anyway, I’d like to tell some stories about languages and the value of learning, but you’ll have to watch this space to find them. That’s assuming you still read, but of course you are here. That’s probably a sign of your age, because after writing my latest book targeted at millennials, I realised that many do not like to read at all, but will happily spend hours on YouTube watching educational videos. Maybe one little take away if you are in a business where you want to communicate with people. It used to be simple back in the day.

The things we were taught about in communications decades ago may still work in some niches. The principles still apply, but as Freire said, you have to create and recreate ideas.

So WTS and I’ll BRB 🙂

Lingering Effects from my Second Float in 1987

Following on from my blog on my second float, way back all those years ago, I made some notes four days later. Take them as you will. From 29 September 1987:

“It must be having an effect. Today was an extremely hectic day. I was writing proposals and attending meetings at a frantic pace. I was suffering from heartburn (turned out that I had a duodenal ulcer) by midday and finding it almost impossible to unwind.

Yet, although I am exhausted, my jaw is tender from clenching my teeth and I have a slight headache and despite the issues going on behind the scenes at work, I am feeling unusually cheerful.

I also feel as though my head is clearer, memory access improved and my thinking power is enhanced.

I will treat these impressions with a grain of salt, because I can’t prove that this is from the float, but I don’t have any other explanation.

I still get this strange feeling in my right temple region. It is a positive feeling, almost like a vague pleasure twinge. Unfortunately I can’t really describe it other than like a gentle ongoing endorphin flow.

The current edition available from Amazon

I have just been reading in ‘The Book of Floating’ by Michael Hutchison, that as a result of various studies by researchers including Roger Sperry, Michael Gazzaniga and Joseph Bogen, it was demonstrated that “Not only does each hemisphere of the cortex have its own consciousness, thought and its own memories, but that the two sides think or operate in fundamentally different modes”.

This is exactly what I experienced after my first float, in the differing perspective and ‘stereophonic or divided brain thoughts‘ relating to the distance from my eyes to the ground. At the time I put it down to a natural high induced by the increased flow of our naturally produced opiate.”

However, if you watch this video, perhaps as with early research using float tanks, illustrated in the movie ‘Altered States’ you will see there is some interesting theory which suggests we have a lot more concurrent thinking capacity than we consciously use. This is something that David Kadavy seems to be promoting.

Reading this back, I sound a bit like Sheldon from Big Bang Theory and I admit I will always be a bit of a geek. I was listening to the October 31 Born to Write podcast this morning from Azul Terronez interviewing David Kadavy:

David Kadavy is a creative entrepreneur and author of Design for Hackers: Reverse-Engineering Beauty (which debuted in the top 20 on all of Amazon), The Heart to Start and multiple “short reads.”

It reminded me of some of my early school days, like when my teacher got fed up with me correcting his misinformation once too often and picked me out of my seat and threw me across the room in front of the entire class. I understand his anger. I was always catching him out. Just as well we didn’t have Google back then. I’m a bit OCD when it comes to learning and using what I learn. From my earliest memories, I was asking ‘why?’ in Dutch, English, French, German and Hungarian at about the age of 4. Our brains are almost limitless vessels saying fill me with information. The more information we have, the more we can see patterns in disparate areas and realise that ultimately as Hawking would have put it, everything is connected.

Anyway, that was the four days after my second float. It continued to deliver benefits days after.

If this is boring, skip my next one in this series about my third ever float. (Don’t worry this won’t continue to my 200th! lol) As I mentioned previously, if it does peak your interest. Check out Float Culture in Auckland or find a float tank centre somewhere near you.

On Homelessness, Being Trustworthy and the SuperBowl

Yesterday I had a day off between two holidays. I was going to go for a Fly Your Own Scenic Flight in a Cessna 162 at Ardmore, but the weather looked a bit dodgy and my car got trailered to an auto electrician in Pt Chevalier at lunchtime on Friday who said he was going to check the diagnostics and let me know why the engine lights kept coming up. Ardmore is an hour from here so a long drive with a high risk of rain.

I rang them 3 times after that and they said he was really busy and would call me back. I’ve been ringing ever since and I think he’s taken the long weekend off. It’s now Tuesday. We’ll come back to trustworthiness again later. This guy has been trustworthy before and was recommended by the man I bought my car off as an expert in Corvette’s. He didn’t let me down the other time I went to him. I suspect he is the sort of person that takes on more than he can handle and that frustrates his manager who in the end wouldn’t let me speak to him. So I’m not sure how I’m getting to work tomorrow or when I will see my car next. I think the thing about trustworthiness is it must be pervasive and consistent. It wasn’t.

Anyway, the weather improved a bit and I borrowed a car off my daughter and went into town to visit my friend and your Giapo for a chat.

I parked at Sky City, because it was free courtesy of a couple of poker matches and walked down Queen Street, where in almost every doorway sat someone with a hat out, not making eye contact, mostly no note and a vacant drug stare in their eyes, not the “I can feel it coming in the night” rush I saw on Louis Theroux’s Dark State – Heroin Town on TV recently, this was more like everyone was isolated in the same bad trip.

I had about $18 in coins in my pocket, planning to give some to buskers if they were making an effort, given that I had done some busking in my teens and I respect people who are prepared to make some sort of a trade for value.

Then I walked past this white guy, (his term) in a tidy shirt, clear drugless blue eyes and a hat in front of him with a lonely silver coin looking up at me from it. I turned around and walked back. I asked him if we could chat and if I could ask him a few questions. He looked me straight in the eye, blue eyes to blue eyes and said “Sure, I’m not going anywhere. What do you want to ask me?”

I said “I don’t want to offend you, but how did it come to this?”

He told me that a couple of years earlier he had been working as a labourer, had an accident which left him unconscious in hospital with severe injuries, to the point that he could no longer work when he got out after a couple of months. He couldn’t earn money (still can’t because of tremors and the scars looked pretty real where his hand appeared to have been pulverised). He and his wife lost their State House and then he lost his wife and kids.

With nowhere to go he now lives in a street doorway in downtown Auckland, except when he can find the $10 to get into an Internet Cafe where they don’t mind if you sleep in the night.

I asked what he could do and he said he didn’t know. His body didn’t give him much of a chance to get work and therefore a room and the only work he had been offered was with the gangs and he said “You know where that would end up. Back in jail and I aint ever going back there.” I didn’t ask what he had been inside for but he said it was about 24 years ago. He told me how he had survived by studying on behalf of inmates who were trying to get qualifications and explained how they would arrange it so that at exam time, the guards would let him go in and sit the tests on behalf of inmates that would have failed. He was very bright. He helped them and got to use his mind and they left him alone and safe.

It was clear that he couldn’t do physical labour, but he is 51 by his reckoning and the only way off the street is to work. Without a street address, he couldn’t get a benefit or his first hand on the rung to get out. He told me a lot of stories and he did have a good head on him so I asked if he had done any public speaking. He said he had been a member of Toastmasters while he was in jail. He found public speaking pretty easy and I thought of people I know who tread the circuit and thought he could probably hold an audience with his experiences. I said to him that the chances I could help him were pretty close to zero and not to get his hopes up, but I would ask some questions and I shall.

I dropped the change I was planning on giving to buskers into his hat and with a big grin he said “I’ll be staying in the Internet Cafe tonight.” He went on to say that he had to stash the money because if street kids saw any money in the hat they would run past and snatch it. He said he had been through 7 hats already that they had stolen.

I shook his hand and went on to visit my friend Giapo in his awesome new gelato shop.

This was my first visit to the new store (I know it has been there a while) and there was one thing that never changes. There is always a queue of people waiting for their Giapo gelato experience.

If you haven’t been to his new store in Gore Street, Auckland City, you owe yourself a treat.

This is no ordinary store where they wet an aluminium  scoop in a container of water and drag some ice cream into a cone from the cardboard tub of your preference.

You are purchasing a culinary experience the equal of what you would get from the kitchen of a master chef. You will be taken on a journey of testing and trying flavours, even while you are standing in the queue Eventually a unique visual and sensual experience will be delighting you and your friends, while you are looking at and consuming it, followed by the sensation that you are sated and satisfied and looking forward to recommending it, the experience, to your friends. This is no drive to Pokeno for an ice cream, this is theatre for the eyes and taste buds.

Giapo and I have wonderful conversations and it was also great to finally meet his amazing and beautiful wife in person. I loved that she gave me a firm handshake and looked me in the eye, I don’t like limp handshakes from anyone. I know these last years have been a big journey for her also. Behind every consummate dreamer is their best friend and partner and without her the stumbling blocks are that much higher. We deep thinkers need a leveler and someone to sometimes ask how and why and finally, “how can I help?”

Giapo is an economist, a mad scientist, a gastronome, a master chef, a 3D printer, a social media maven from way back, a purveyor of experience, an artist and a man who speaks with absolute passion and Italian gestures, from a big heart, who wants to leave a legacy of experiences bound by trustworthiness for himself and his business; and a secure income for staff who want to use his business as a stepping stone for his own career.

We have many experiences in common, including both being deep thinkers and the visit left me with lots of thoughts and questions about what a trustworthy business looks like. The simple answer is that he was going to take many years to build it and would find out as it developed. But I can say that trustworthiness for Giapo includes:

• Consistently delivering a quality experience that is like going to theatre for the eyes and taste buds. I have never seen anyone leave disappointed;
• Passion for delivering something of quality including his relationships with staff and the products.
• Passion for his staff and helping them make what they will from the work experience and wishing he could do more with and for them.
• Helping his staff develop ideas, for example he runs Chef’s Table gelato degustation evenings and VIP evenings (they were set up for one when I was there) which includes matching music to the course, something one of his students is studying.
• Having a genuine passion and compassion for his customers (and friends) that never wavers, Giapo is who and what he is, not someone living a persona.
• Making sure that he looks after himself, his health and fitness so that he can be well in order to run his business to deliver the trustworthiness he aspires to.
• Recognising the importance of family, that includes those of his customers (friends like me and my family) and of course his own, those here and those back home in Italy.

There is something I deeply admire in people like Giapo. There is a sincerity and depth of purpose that he strives for every day, rain or shine, winter (not the best time for gelato) or summer, year on year.

It is a desire to be the best and continue to push the boundaries of what that means, each and every day and he has now done that for years past the use by date at which 80% of businesses go broke. He has proven that it is sustainable.

I’m not saying it has been easy. It’s tough when you are creating a unique business with a unique set of values and direction. Where ultimately you want your business to conform to a set of ideals. Where, if you consistently over-deliver on your promise of a wonderful experience and people trust you that if they tell their friends how great it was, they will confidently wish that same experience for their friends.

Like fractals, (something Giapo used to tell me about years ago, that branch out like pretty ice crystal flowers) customers all over the world would say “If you go to Auckland, New Zealand, you really have to go to Giapo in Gore Street. It will be a highlight of your trip.”

Anyway, enough of that, it’s a beautiful day, go and visit Giapo and let him know I sent you.

On the way back to Sky City to pick up the car I borrowed, I walked past a noisy bar with an American flag outside. It sounded like there was a show on, so I walked a bit closer to see what was happening. Yep, you got it, Super Bowl 2018. I’m not sure whether the audience was that worried about whether the Eagles one. Heck, I’ve only ever changed planes at the airport there on my way to or from Ithaca NY, but we love our sport in Auckland and despite the showers, it was a great day for sitting in a bar watching sport on TV.

Off I went home to do my thing, working on recording my second track for The Cancer Diaries, my charity music EP and Music Videos for cancer patients and their supporters, a bit of writing on the two books I am working on and pondering with my wife on the nature of trustworthiness as a pillar foundation for a business.

I have 2 questions for you:

What does trustworthiness mean to you in business? ; and

Have you been to Giapo yet. Looks like a great day for it today.

 

I got Chastised for Owning a V8 Last Week

I felt like I was being made out to be a bad person and it shocked me. I’ve always considered myself a green person. I have planted tens of thousands of trees, lobbied for feed-in tariffs to make it attractive and economical to get the masses to install solar power. I’ve encouraged ride-share systems and spend a lot of my working time encouraging people to use public transport and to reduce the impact of congestion. I point out to people when their car or truck is blowing soot from the exhaust pipe and if I pick up rubbish that others have thoughtlessly discarded.

Since I was little I always loved Corvettes. As a boy i would watch them on TV and see the odd one in real life. As an adult I had a business associate who owned one while I just had a replica model.

The colleague who castigated me used to work for a car manufacturer and has a passion for motor vehicles and motor sport and maybe he was just envious of me that I have a sports car, but it made me feel bad. It shook me, perhaps because the car is an indulgence.

I didn’t bother telling him that I have cancer and that it made me decide to do a few things for myself and my family that were on my bucket list, things that like most of the people I know, I never expected to achieve. Anyway, now when I drive my 350 Chevrolet, people give me the thumbs up, kids stop and look at it as  drive past as I did so many times when I was little and I see big grins light up on their faces, just like I did. People compliment it and I feel like they feel happy for me in gas stations. They don’t know my circumstances and might think I’m rich. I’m not. The only new vehicle I have owned in my entire life was a no gear pushbike.

I have my dream car and I spend as much time cleaning it as driving it, which I find therapeutic (it helps me take my mind off my next lot of tests), while listening to business coaching, self improvement and music podcasts. It’s in great condition, doesn’t blow smoke (and neither do I), I never deliberately speed (in fact I am helping to test a green driving app) and  so the engine is never working hard, it is in fine tune so there is very little pollution, in fact I think it drives much cleaner on high octane petrol than the average car let alone the diesel soot smeared black smoke spewing trucks I see delivering frozen food to retailers.

I have spent half of my life working in voluntary unpaid positions after work, from boards and committees including as a Civil Defence Rescue Team Leader, Chair and committee member of boards including a music centre that has taught thousands of children to play music on instruments they couldn’t afford to own, volunteered in a food centre providing vegetables at farm cost to people who couldn’t afford to pay retail, fund a guide dog, support charities and worked hard all my life.

I indulge myself a little when it comes to my guitars and continuing to lean music and have done some travel (most of it on business with very little time for myself) and I consider myself to be a good citizen. Don’t get me wrong, I’m far from perfect and have room to be a better person, but I do care about my community and my environment.

But I do have cancer and I do have a bucket list. I thought I’d wait until I retired before I went and had a but more fun and I’ve recently been pointed out that I am no longer insurable for health and life. Obviously they consider I have a long life span ahead! I haven’t given up on that myself.

I do my best not to judge other people and I’d like to suggest that people who are quick to judge or try to make me feel bad for finally owning my (second hand) dream car should have a close look in the mirror. I hope they never find themselves in a similar situation to me.

 

 

 

I’m Very Thankyou

Yesterday I asked a colleague how she was doing, she replied that she was doing well. I said that I was pleased to hear it and asked after he partner who had been unwell.

She then asked me how I was doing and I replied “I’m very thanks”. She said that was great and then continued into a conversation.

If I ask you, I’m actually asking. What about you? Is it a platitude or friendly greeting, or is someone engaging with you and really cares. My response is one way of finding out if the other person is really listening. I would expect someone who is listening to either laugh (because they know me) or respond with a “very what?”

It doesn’t take much to engage a little with people, even a smile from a perfect stranger, with no more meaning than acknowledgement of your existence from a fellow human being, matters. I’d really welcome some comments here because this interests me.

Next time someone asks you how you are, whether or not you respond with a platitude, if you have a moment, ask them how they are, in reply. Listen to their answer and show that you listened with empathy. Ask a question or offer a positive response relevant to their response. Show them you care and try to make it a habit. Then please come back to this blog and tell me how it went.

I’d really like to know.

 

On Ray Kurzweil and Thinking

I was reading a current article by Ray Kurzweil in this month’s edition of The Futurist and it got me to thinking a little. Here are a few random synapse connections from me.

He talked about how the digital neocortex will be be much faster than my wet-ware and that the roughly 300 million pattern recognisers in our biological neocortex will allow us to think in the cloud, using billions or trillions of pattern recognisers.  The IQ part of my brain thinks this could be amazing, although I would worry about dendrite overload or glutamic acid over stimulation, which is associated with conditions such as Alzheimer’s. It’s one thing to connect my brain or nervous system to additional memory, but to extend the processing in and out, is something that I think may require a lot of very careful study.

Earlier this week I wrote a blog about a potential future condition, Google Glasses Separation Syndrome. I recently introduced my daughter to the brilliant book, Flowers for Algernon which follows a similar thread. What happens when you expand a person’s capability to the point that it changes their existence and then potentially remove it again.

I noted that Ray perhaps doesn’t like driving very much because he talked about self driving cars alleviating the requirement of humans to perform the ‘chore of driving’. Sorry Ray, I love driving and so do a large percentage of the people I know. I appreciate that you now work for Google and they are pioneering driver-less cars, but I don’t want to live in a city where eventually the law requires hat the ‘network’ takes over my car. Yes there are benefits in road safety etc.  but with systems such as Fleet Management, MobilEye, and the incentives of PAYD Insurance the roads will become safer without requiring us to take our hands off the wheel.

So IBM‘s Watson won Jeopardy, cool. It is an amazing AI and I love that it is now being used to look for cure’s for cancer amongst other things. But if you start thinking about Watson, a digital neocortex and singularity, what about EQ? It’s one thing to be able to identify things, to be able to locate information, to be able to combine apparently disparate bits of data, but how about feelings, intuition, id and ego? These are the things that make us human.

I like where this is going, but I also want to keep that which is me. Watson might be able to write a hit song by understanding the formulas and this has been tried before. But the song I wrote about a boy whose father lost his job at the plant and asks Santa to find his dad a job, while his mother sits and cries in the bedroom, or the one I wrote about a guy who returns from a tour of duty in Iraq to find his best friend is now sleeping with his girlfriend, that brought tears to Desert Storm vets isn’t going to come from an AI. An AI may understand the chemical reactions of the brain and intellectually that these experiences can cause people to be sad.

The ultimate AI could use impeccable logic to say that humans are bad for the planet, they are frequently illogical, their emotions cause them to make bad decisions and basically shouldn’t be here. Perhaps when Watson really ‘thinks’ about cancer, it might determine that humans are in factor a cancer on this planet and should be booted down. Then we will be left with the singularity which will contain all information, ask why and then boot itself down because having access to all the information in the world, does not impart any meaning.

 

Is Water Care Services an Oxymoron?

Our water bill has shot up in recent times, we had a leak repaired in November and it settled down to its new high, but January went nuts to the level of a 6 person household. Ours is 3. We couldn’t understand why, but it hurt, especially on top of the new increases in water fees on the North Shore in Auckland. Last week we finally discovered a new leak right by the water mains and on 8 February we called Water Care Services. 

Ware Leak

The call center staff were very friendly and said it would probably take 3 working days for someone to come and check it out. While we were waiting for this visit a lot of water went down the drain. A neighbor had a similar problem and Water Care sent them a contractor to check out the problem.

On The 13th I rang again and asked what was happening. They put me on hold, came back and said I was in a priority queue. I was pleased that something was happening. I asked if the contractor could ring when they were coming and I was put on hold again and she said that was fine, they would ring when they were on the way. I told her I was working from home on the 14th, so that would be great. I had a plumber booked for the 14th in case the problem was on our side.

No one came to our house on the 14th, but a Water Care contractor went to a similar problem about 4 doors down the road. My next door neighbor asked them if they could have a look at my problem while they were there. He said he would look into it. He didn’t. I postponed the plumber.

I rang the Water Care call center again on the 14th  and they explained that the contractor couldn’t look at our place because he didn’t have access to the works order for it. She said someone would be there before 11 on the 15th and they would call before coming as requested.

I worked from home again on the 15th, wanting to be there when the contractor came. At around 11:30 I went to the letter box, the area around the meter box was very muddy and water was coming out of the mains box in much greater volume than before. In the letter box was a note from a company called Lend Lease saying “SUSPECT YOU HAVE A PRIVATE LEAK”

I contacted the plumber who is unavailable for another 3 days and now we walk backwards and forwards to the water main, turning it on and off as required. The plumber said to us that there appear to be many instances in the area of higher pressure in the pipes (due to increasing water supply capacity works for the new Long Bay subdivisions and other growth in the area) causing leaks.

So a couple of questions for you and Water Care. How is it that you can send 3 contractors to the same street in the same street in different instances and you don’t have the technology in the 21st century to identify that there are other jobs that could be done at the same time? Sending a van out from wherever and back 3 times must be quite expensive (a bit like my water bill). If that happens 3 times in one week, just in my street, how much extra does it cost. Calls like mine to the call center which had local sounding people (which must be pretty big, because I never spoke to the same person twice), Maybe half an hour of time. Calls from them to contractors, another 15 minutes. Processing multiple works orders, maybe 20 minutes. 3 trips from vans to my street, with driving time, probably an hour each. That’s a lot of ratepayers money. It’s also a lot of wasted water, are the dams overflowing after this dry summer, that we can afford to waste it?

Does Water Care Services have sustainability KPI’s?

I’m starting to understand why Water Care charges so much. I know they have a geospatial database, one would assume they have a good CRM. Hopefully they will give me a rebate on the excess water for January and February, which I can apply to the plumber’s bill. I’m looking forward to having him fix the problem in a couple of days time.

I am wondering if other people have had similar experiences? Please feel free to leave a comment. By the way I am not a whingeing stirrer, I give credit where it is due to, for example my recent blog about AA Insurance, who provided me with fantastic service after someone dinged my car in a car park and took off. The thing is, I am a ratepayer, I am paying massive amounts of money for water and waste-water and I suspect that with better management or systems, I could be paying a whole lot less.

 

New Beginnings for Luigi Cappel

Hey folks and valued readers. It has been a few days since I posted and I just wanted to let you know that there have been some changes in my career, but that I am still around and will continue to share my thoughts and interests in this blog.

After 8 years it was time for a move from Geosmart and I have now joined a relatively new company called Imersia as CCO. Imersia was founded in 2009 by entrepreneurs Dr Roy Davies and Jon Lowther, a couple of very clever guys with ideas about the world we live in and the world we want to live in, similar to mine.

In a nutshell we are working in location based services, mobile, Augmented Reality, proximity based marketing, GPS and more across a wide variety of industries with a local flavour, i.e. the business is based in New Zealand and we would like it to stay that way if possible, but a global focus. Effectively I am walking the talk, I have spent many years consulting and evangelising, I’m still doing that, but also much more on the creating side, at least from a company perspective, I’m not a developer myself.

So stick around, don’t delete your RSS feed because I still have lots of exciting ideas, if I say so myself, about leading the way into the future we want, from a technology perspective, but also about the kind of world we want for our families and future generations, cool toys and business tools as well as a safe and sustainable environment. I am ever the idealist.

New Zealand is full of clever people and I am hoping we can enable more of them to take part in the global stage. I’m keen to see some new names appear in the lists of Kiwi innovators contributing to our GDP and being supported by our Government. I love names like Tait Electronics (I spent 7 happy years working for them), Gallagher Electronics and Fisher & Paykel, but isn’t it time for some new kids on the block?

Watch this space:)

Luigi Cappel

Workplace Bullying in Christchurch

Further to my blog this morning on how people are, or are not coping with stress from the aftermath of the Christchurch earthquakes, we are now hearing stories of increased workplace bullying in Christchurch. I don’t know how much it would take place normally, but this is another example of ordinary people being stretched to extraordinary limits.

According to a story published in many media this week, the stress levels are as high as would be found in a war zone. An AAP story says that scripts for sleeping pills and anti anxiety drugs are up and many people are self medicating with alcohol often resulting in violent incident, domestic and otherwise. Women’s Refuge reports a 30% increase in demand since the February earthquake.

A poll in The Press established that only 38% of people in Christchurch don’t want to leave. Of course as I mentioned in my blog yesterday on  Post Traumatic Stress in Christchurch, because of mortgage commitments, and the logical lack of buyers, many people can’t afford to leave if they wanted to.

Meanwhile Prime Minister John Key is still unable to say whether a decision will be announced this week on which streets or  suburbs will not be rebuilt.

Here’s another every day view from NZ Herald TV, brushing your teeth with lemonade because there is no water.