Last week I had the privilege of attending a training program run by Martin Fenwick, author of The Change Factor: Insights For Leaders of Change. As a subscriber of my blogs including SoLoMo Consulting and The Future Diaries, you will know that change has been a major motivating factor in my life as a futurist, right back to the promise made to me and my contemporaries, that my problem in the future would be what to do with my spare time, as automation took care of the majority of our human workloads.
I am passionate about change and the need for traditional businesses to embrace and create change, less it be foisted on them by a competing business model. Some examples of my thoughts on the book industry that you may have previously read are here.
Anyway, I am also passionate about languages and particularly the English language, whether it is new TXT language which can have me ROFLMAO, grokking people or in this case we were wondering if there was a word gruntled, being the opposite of dis-gruntled. One of my colleagues checked on her iPhone and sure enough, there is such a word and it is in all the dictionaries.
I was interested to read on Merriam-Webster that it was first known to be used in 1926. I thought it would have gone back way farther. Never mind. The conversation went on to influence and we thought it would be interesting if we could get other people using it. I, typically suggested that I would see if I could spread it’s use with a #hashtag, which I have duly started doing. So if you look for #gruntled it is likely to stem back to a tweet or a Facebook post from me, which was motivated by the training session with Martin Fenwick.
Why bother? Why do people do flash-mobs or climb mountains? Because it can be fun and interesting. One of the things that really interests me and that I frequently research is fads and trends. How do they start? How are people influenced? What makes some things work and others not? How can you get people to do things that are good for the community (such as pay attention to recommendations about real time traffic and helping avoid congestion).
So here’s your task. Leave a comment or post a tweet with the hashtag #gruntled. RT or share this post and lets see if we can’t get people using the word. It could be a great conversation starter for you. I’m feeling gruntled today, how about you? If you think it’s a cool idea, tell him so on Twitter. Let him know you’re pretty gruntled about it.
Who do you trust? Who can you trust? With happenings in Auckland, New Zealand mayoral politics recently, the NSA spying, and other revelations, we find ourselves in interesting times. With the invasive growth of social media we live in a world of increasing transparency. Corporates and Governments which have thrived on sharing only what they think people need to know are losing that battle.
I’ve been reading article in The Futurist by Rolf Jensen, Chief Imagination Officer (I like that title!) of Dream Company in Denmark who compares today’s society to the first Renaissance. Gutenberg’s Press accelerated the spread of new ideas, and the golden age sprung out of the middle ages where much of the world was controlled by a religious hierarchy.
We have a similar break-up to political hierarchy’s now, particularly in but not limited to the Middle East and Europe, and like the Gutenberg Press, Social Media is now making important information available to the masses, most significantly in real time. This means that it isn’t possible for governments and corporations to use smoke and mirrors quite so much. With trending information, we can see right past the kaleidoscopic obfuscation to what is really going on.
Here are some interesting statistics that Rolf shared in his article in The Futurist:
- From Pew Research: In the 1960’s 75% of the US public trusted their Government. In 2010 the result was 25%!
- The European barometer polled UK voters in 2005 and found a trust level of only 34%. In 2012 that was down to 21%.
- CEO’s of large corporations are trusted by 45% of the US population (almost double the number that trust their politicians, that’s positive isn’t it?)
- Gallop says that teachers are trusted by 84%. That’s great news isn’t it. What a shame they get one of the smallest parts of the budget!
Back to social media though, what we are doing is finding groups of people that we do trust and building a new society. We’re sharing knowledge and information in countless ways that have immediacy.
As an example, in my new eBook, Buying a House – Using Real Estate Apps, Maps and Location Based Services, I speak a lot about using social media to research where to live. I cover questions like where to find people who are like you, or people who can tell you about a suburb or area, who have nothing to gain by sharing that information. Who can you trust to give you honest information?
I feel very grateful to live in such exciting times where the power is gong back to the people. Of course ‘the people’ do have to take the power and whilst everyone subsequently had an opinion on Mayor Len Brown’s indiscretions, only 33% turned up to vote in the Auckland local Government elections. I do like the saying ‘You get the Government you deserve’.
So who do you trust? Who do you go to for advice? How are you going to use the information now available to you, to help build the world you want for yourself and your children? How will you contribute?
The world is full of self proclaimed social media experts, many of them legends in their own minds. Every once in a while you come across someone who not only really does understand how it all works, but one that practices what they preach.
One such person is Michael Q Todd. I had the pleasure last week of meeting him in person in Auckland and attending one of his seminars which was a pre-launch of his upcoming book The 7 Pillars of Your Online Success. Michael is an ex-pat Kiwi who lives in Japan with his lovely wife Dr Yoriko Todd.
The mix of attendees ranged from total beginners to very experienced people including Sean Mitchell of Techday, Jason Kemp of Dialog Ventures, Mark Thomas of 2Review and Roger Bennett, one of New Zealand’s serial networkers and connectors, all people who are very passionate about what they do. You have to be, to go to a 3 hour seminar on a weekday evening. There was a quality of debate, illustrating that one size doesn’t fit all and Michael managed the proceedings like the pro that he is.
I’m not going to tell you about everything he covered, it was an introduction to the new book and one that I am very much looking to receive an advanced copy on. I’ve read a couple of pre-released chapters and they are winners. You may be very good with one application or aspects of an application, but be missing out on others. Another is that this is a changing environment. Social media sites such as Facebook, LinkedIn and Twitter are constantly adding and modifying features, you need to keep abreast of these. New services like Vine, Empire Ave (one of my current favorites, you’ll find my account here) and Posse are popping up all the time. Some of these will be valuable to you. Never assume you are up to date, because you will be wrong. If you don’t keep up to date, you could end up like this moth (not for the squeemish) I captured on my second Vine attempt, being devoured by a praying mantis.
This is one of the reasons I really like
Following are a 3 key takeouts for me:
1. It’s about selling. Anything you do is social media has to have a purpose, an end game. It is usually to sell something. It could be the products or services you provide to customers, it could be selling your consultancy, or perhaps promoting your sporting activity, music or hobbies. Start with the end game in mind.
2. Three things that brand you. People get confused when you tell them you do lots of different things. Define the 3 most important things, based on (1) above. Give this some serious thought. If you have too much going on, narrow your focus or you will confuse people and won’t sell much of anything. For me, I am
- an entrepreneur, late founding member of Imersia, involved in location based services and Augmented Reality
- a Futurist consultant, blogger and public speaker, owner of SoLoMo Consulting
- a Songwriter, although I haven’t been able to dedicate a lot of time to that lately
3. Plug the gaps. One for me is Lists. I used to have a very successful newsletter many years ago which I sold as part of my consultancy and training school, the New Zealand Smartphone and PDA Academy. It had a large following and I really enjoyed the feedback from readers. Lately I thought that social media had replaced email newsletters, but now realize that they add another dimension. What are your gaps?
Once in a rare while you meet someone who will make a profound and positive difference in your life if you let them. I have had a few of those over my years and I believe that Michael Q Todd is going to be one of those. Whatever business you are in, or want to be in, whatever role you currently play in life, you are a brand and Michael can help teach you how to focus and market that brand and to reach the results you desire. You can find out more about him on his website.
I’ll leave the last word to Michael from one of his many YouTube Videos
How would you feel tomorrow if you lost access to your mobile, the Internet, TV and other technologies that you take for granted. How would you feel?
Google Glasses and dozens of other brands of Augmented Reality goggles hit the road running for Christmas 2013 and over the next couple of years AR applications went from Wow to business as usual. Today people look at you sideways in many cities if you aren’t wearing glasses. But there has been a downside. People can’t bear to be without them.
Not that long ago people had separation anxiety when they didn’t have their mobile with them, then their smartphone. Now its their AR glasses. Hospitals and A&R clinics are reporting many people are presenting with a feeling of vertigo with some patients reporting in an almost psychotic state, saying they feel they have been detached from the real world.
Others are describing the real world without AR glasses as flat, 2 dimensional, when they don’t have access to features they take for granted such as information about locations, deals, games and access to their friends…
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Our household did it online and I have to say it was a smooth and easy process. The questions we didn’t have to answer were grayed out and we were all done and dusted in no time. Hopefully this means that finally we can hold referendums and vote online in future.
However, to me it was a major missed opportunity to learn more about who Kiwis are, what they do and where. This seemed to be to be simply a modern version of the feudal system where nobility tried to establish how much tax they could claim from their citizens. I love the Census system, always used to use copies of the books the Statistics Department used to put out and have been a keen user of the tables and tool builders on the website over more recent years. This Big Data has a huge impact on where to do business, where to build shops and factories, schools etc and the potential to not require costly double ups of data collection as will remain necessary for many Government organisations.
Here are a few thoughts from me of things that I would have liked to know and would have been easy to include and a few comments on what was included:
Ethnicity. For a country that is so multi-ethnic there were only 8 ethnicities offered and one of them was New Zealand European. That effectively makes it a political question and one that does not allow qualitative or quantitative research. As anyone who has studied statistics knows, most European Caucasians will select the first option, leaving us with skewed data. How about culture. I know people who will register as Chinese because they look like their ancestors, but were born and raised in New Zealand and in most things they do other than appearance are indistinguishable from any other NZ born person. On the other hand there are people who totally live the culture of their family and do not integrate much with our everyday society.
The question on what languages you can have a conversation in, was easy for people who really don’t speak English, to say they do. This to me is important because we know there are now large numbers of people who will struggle to answer a question like “where is the nearest dairy?” in English.
What is your religion? This to me is very old school. You either belong to a sect or you have no religion. What if you are agnostic, spiritual but don’t belong to a particular church? This would effectively assume that if you have no religion, you do not believe in a higher spirit, God if you will.
I would have liked to know what people’s jobs are. As a futurist, I’m aware that many of today’s roles or job titles didn’t exist 20 years ago and it would be very interesting to be able to identify shifts in trends in employment. Yes, this information is available to IRD, but I want to know these answers and you could argue the same about the table which asks about personal annual income.
The employment questions also didn’t support all options. For example, I am a founder in a couple of start-ups. I am not an employee and I do not draw any money from the companies. I work very long hours in them. But I couldn’t answer the how many hours do you work in your job, because I’m not employed by the companies. These are not family businesses or family farms, although we do have a project creating virtual pets. Because I don’t have a ‘job’ all the options below these questions were grayed out. I was left with the questions of did I apply for a job and if so, how. BTW I also do not get any sort of benefit from the Government.
The only questions on health focused on disabilities that stop you from earning money or require a benefit. Wouldn’t it have been interesting to get more information on conditions such as asthma, diabetes, ADHD, Autism, Cancer etc. where people continue to work or study. Not so much from a single point in time but from a trend perspective. Tie this into geospatial mesh blocks and area units and some very interesting information might have emerged. What about depression and mental health? If we were able to see statistics based on location, what discoveries might that lead to? Perhaps ones that Government doesn’t want to reveal?
They asked how many cars were available to the household, not how old they were, how often they were used, how big the engines were, whether they were NZ new? Yes, again I know this information is collected by other Government agencies, but it is not made available to the public and business in the same way.
Question 32 would have appealed to teachers. In the last 7 days did you work for pay, profit or income for an hour or more. Novopay anyone? How many people worked but haven’t been paid? Many have waited much more than a week, I’ve heard of people who still have pay overdue for months! (No I am not a teacher).
What else would I like to know?
- Do you have a land-line (that has dial tone)? Because in the event of power outages like earthquakes, they often still work.
- Do you have a broadband connection? VOIP?
- How many computers do you have at home that can access the internet?
- How many mobiles do you have in the household that are connected? How many of those are Smartphones?
- How many hours a week do you spend: Playing Sport or other outdoor activities? In club or organised activities? Watching TV? Playing computer games? On social media?
- Do you BYOD to work and use it for work purposes?
- How often do you buy fast food or eat out?
- What about savings? What do people do with their money? Are they part of a super scheme like Kiwi Saver? Do they buy stocks (Mighty River Power would like to know)? What was the last big purchase in the last 12 months?
- How about leisure, do they go away for a holiday? In NZ or overseas? Can they afford one at all? How long for?
There are many more questions that could have been asked like, how easy was it to complete this online? Would you be happy to vote in the next elections online?
So in summing up, its great to finally have a Census again and I’m looking forward to finding out what has changed in New Zealand, particularly as a result of the Canterbury earthquakes, but also information like how many NZ born people have left the country permanently, what is the make up of this country today compared to the last Census.
Congratulations on what appeared to be a smooth online operation, but what a missed opportunity to get some more learning. I think there has been so much focus on finally getting the job done, that there was insufficient focus on getting some highly important and valuable new data. The world has changed so much in 5 years. It appears like Novopay, that not much else has when it comes to taking advantage of 21st Century technology.
What do you think?
I’ve been writing a series of blogs about my recent road trip in the USA and the applications that helped and didn’t help me along the way. The last couple of blogs were about TripAdvisor which was a big help when it came to accommodation, but not great for much else.
I’ve been a big fan of Foursquare for a long time. You’ll find it mentioned in many of my blogs. One of the common threads is that people all over the world are ‘checking-in’ using the GPS on their mobile phones to all sorts of businesses, leaving tips and comments. There are recommendations of favourite food, or great service through to comments about lack of hygiene in the bathrooms.
The really frustrating thing is that the vast majority of businesses that get a mention on Foursquare have no idea what it is, or that they are involved. Foursquare is of course well-known by people in marketing roles, especially those involved in social media. Most of my friends in the information and communication technology industries use it. I’ve written a number of blogs trying to promote it to businesses in the hospitality and tourism industries because it is free and because tourists and travelers are using it. I suspect it mostly falls on deaf ears.
Many of the hotels I stayed at on my trip were on the outskirts of towns and somehow we managed to pretty much always arrive around 5-6PM tired and hungry. Where to find somewhere good to eat? Initially we went for walks or drives, but we really just wanted to relax. I quickly found that Foursquare was the best way to not only find out what was nearby, but also to find what places people recommend, or don’t.
You can search from a range of items based on proximity including Specials, Food, Coffee, Sights, Arts, Trending and more. You don’t just have the option of searching in proximity to where you are, but effectively you can pan the map for the bigger picture, or search by place-name for your next destination.
Using this we found some great restaurants and bars and also managed to confirm the location of an alligator hatchery in Louisiana that the navigation unit placed about a mile wrong in the middle of nowhere, which was pretty disconcerting when we were driving on the wrong side of the road (for us) of some very narrow country roads.
I do have to say that I only found a few specials using Foursquare, which reinforced my experience that hundreds of thousands of businesses are missing out on opportunities to pro-actively win more business.
I also kicked myself after spending 45 minutes waiting for a quesadilla at The Iron Kettle restaurant in Lynchburg, because if I had used Foursquare I would have read a comment left by a previous visitor saying: “Avoid. Slow service. You could walk to New York and get a three course meal in the time it takes for a simple burger here.” They were right too. To her credit, the waitress refused to charge us for our lunch, much to the disgust of the manageress.
That brings me to another very cool feature of Foursquare and that is the ‘History’ function. If you log on to your Foursquare account and select history, you will find a chronological record of every location you checked into including the time, date and any photos or comments you made at the time. I had originally planned to start a travel diary using My Vacation on my iPad. I have to say that lasted about 3 days. We were just so busy doing and planning that we just didn’t feel like keeping a diary. Turns out we didn’t need to. That alone is a great reason to use Foursquare next time you are going on a trip. Check in, take photos, make comments and you have your travel diary.
Pay it forward and leave tips, good and bad about the locations you check in to so that others can benefit from your experience and learn from mine as well, that even if it is right there in front of you and looks OK, check for tips and comments other people have left. As I’ve said in previous blogs about TripAdvisor, if one person leaves a bad comment, take it with a big grain of salt, but when there are several, where there’s smoke, there could well be fire.
I love Foursquare and feel it is perhaps seen by many, such as those who still mock twitter, saying “I don’t care if you had a coffee!” as a waste of time. I say that it is a wonderful marketing tool, a great site and app for exploring new places that you may not otherwise have found and definitely ranks as my favourite global Points of Interest database.
Give it a go, whether you are travelling on holiday or just looking to try a new place to eat, have a coffee or be entertained. If you find it useful, share your own tips and comments, pay it forward.
I also welcome comments on my blog. What do you like or not like about Foursquare. What have I missed? There is of course much more including game mechanics, leaving comments on other people’s check-ins, mayorships, badges, friends and lists and the ability to add new locations on the fly and share them with the rest of the world. There are also many 3rd party apps usng the Foursquare API’s. What are your favourite features?