On Twitter and Business

If you have or know teenagers, you will know that they spend a lot of time on the internet and particularly in the area of social networking. The most popular applications they use are Bebo, Facebook and MySpace. They aren’t just doing it on their PC’s at home, school or work, they are doing it on their mobiles. You might be surprised to know that in most countries in the developed world, including New Zealand, Facebook and Bebo represent close to half of all mobile data traffic. It is big and no one saw it coming.

Now people using social networking are no longer just Generation Y, it goes through all the generations, especially with professional social networking applications such as LinkedIn (go there and look for Luigi Cappel and you’ll find my account) where professional build a network where they can discuss business issues, look for staff or for jobs and generally communicate with like minded people around the world.

In the last few years the term Generation X has once again emerged. Generation X is generally agreed to as being the later group of Baby Boomers who challenged all the beliefs and philosophies of their elders. Instead of ‘we are doing this because it’s the way we always did it, or the way our parents did’ they tried new ways of doing everything.

These people grew up with the advent of the computer and are very comfortable with the Internet and various forms of Information and Communications Technology (ICT). Yet when marketers are trying to sell new product, they often focus on the Generation Y who perhaps traditionally were the ones who rushed to the record store to get the new albums and wanted to wear the latest fashions. Now of course fewer of them by CD’s when they can download or copy music, mostly without paying for it. In today’s economy they are also more likely to be tempted by sales and even if they didn’t need something, they might still buy it if the deal sounds good.

Back to Generation X. These people are now in the late 30’s and older. They probably have a home and a mortgage, are settled with a good income and despite the economy still have some spending power. So, here’s a thought from left field. There is a social network , Twitter, which has been quietly growing to a point now where there are an estimated 6 million users and around 55 million messages sent a month. It is said to be growing at a rate of up to 2,000 users a day.

So what is Twitter and why should I care. Twitter is a social network where you make friends, or in the case of Twitter, you ‘Follow’ people. You post messages, called tweets, from your internet connected PC or from your mobile phone’s browser. The messages are restricted to 140 characters including spaces, so you have to be very smart with your choice of words. It started with and its main focus was a social one, and the idea was that you entered what you were doing at the time, for example, ‘Having an ice cream at Milford Beach’. This is still a major use and many people only ‘Tweet’ amongst their real friends. I often see Tweets from friends saying things like “I’m heading down to Ponsonby for a coffee, anyone else in the neighbourhood?’

There are also social gatherings, for example a few weeks ago I attended the ‘Twestival’ in Auckland, raising funds for Charity Water, but that’s another story. Let’s keep it simple. Twitter is free, its easy to use and there are lots of applications you can get for free that allow you organise your Tweets. I use Tweetdeck and Twitbin depending on what I am doing at the time.

Twitter is now being used by lots of different organisations around the world. It is used by companies, manufacturers, news media and even government departments such as the Victoria Police. If you are able to come up with reasons why people would follow you, you have a free medium to make them aware of special deals and offers, events or anything else that you think they would be interested in.

Here are some examples. A bar could promote a Happy Hour Deal by posting a message. A coffee chain could send out electronic coupons as Twitter messages, offering a free muffin with coffee for the next hour. A women’s clothing chain could announce a special deal on end of season fashions, or announce the exciting next season fashions are in store. A bike shop could post special deals around a racing event, or perhaps send brief updates of the Tour de France. The messages are anything that you think your customers or prospects would find of interest and be happy to read.

The thing with Twitter is that it is not intrusive. It’s not like a text message that beeps and wakes you up in the night or embarrasses you in a meeting or at the theatre. You have to open up your browser on your phone, or a website on your PC to receive the ‘Tweets’. You can follow who you like and if you don’t want to see them anymore, you can stop ‘following’ them with ease.

So who is doing this already? Find out for yourself. If you go to http://www.twitter.com you will find an option called Find People. Click on this and then select the option box at the top called Find On Twitter. I had a go and here are some of the results I got. I entered ‘shoes’. I got back 91 results. There were generic shoe stores, golf shoes, wedding shoes, custom soles. But when I entered ‘Shoes NZ’ or Shoes New Zealand there were none. I can think of some iconic shoe retailers who could jump into this spot.

So who can you find promoting product on Twitter. Here are a few names that you can look up and follow to see what they are doing and remember it’s free! Vodafone and Telecom, Adidas, Starbucks, McDonalds Cincinnati are doing a great job of promoting new products and deals, Borders Books, The Car Shop, Pro Guitar Shop, Sisters Gift Shop, Alpine Ski Shop, just entering shop I found over 200 shops who are already using Twitter around the world. Now to be fair, only some of them are actively using Twitter for marketing, but that is normal and it is still a relatively new concept, but Twitter has gained 6 million users in less than 3 years, so you would have to say they are onto something and if you are smart, you could be one of the first to really make something of it.

If you look around, you will find retailers who have got it together. For example http://twitter.com/fluevog is a shoe shop. They offer electronic coupons, they have links to pages where they tell you in Twitter about a new product and provide a link to a web page where you can see them. They have only been using Twitter for a short time, only sent out 17 messages and they already have almost 500 followers!

Just as a footnote, even if you are a bricks and mortar retailer and don’t do much on the Internet, you might want to think again. For example if you have identified your target market, especially if you are a speciality retailer, then Twitter could open up a whole new area of opportunity for international sales. There must be loads of opportunities to export product, especially Kiwiana to individual customers.

Twitter is very viral in its approach and if you find people who like your kind of products, and you offer them information and deals in your Twitter messages, the word will get out and their followers can become yours.

One final, final word. Like anything, Twitter as a social network. Blogging environment requires consistency. People won’t follow you if you only send a couple of messages a week. They also don’t want to receive a hundred a day, you need to find a balance, but the main thing is that you provide something that they are pleased that they read.

So here’s a free service that you can get results from if you are smart, for an investment of 5-10 minutes a day. It can create a loyal following and grow a viral network for your business. One other thing I forgot to mention, there is also Twitpic http://twitpic.com/ , which allows you to post photos with your Tweets, again for free, so now you can even show followers pictures of your store, the friendly faces inside or your new products, oh and I did mention that this is all free didn’t I?

And if you want to follow me, you will find me at http://twitter.com/BluesBro.

While this blog is starting to get a good following, I would love to get more readers and encouraging me to keep writing. If you feel that my blog is interesting I would be very grateful if you would vote for me in the category of best blog at the NetGuide Web Awards. Note that the form starts each site with www whereas my blog doesn’t and is of course https://luigicappel.wordpress.com.

Thanks so much for your support:)

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Location Based Social Networking at School

Yesterday I was talking to a friend who has just started 6th Form at her college and asking her about her new form room and whether she had friends from previous years with her. She said they were all strangers and that she was expecting to find it more difficult to catch up with her group of mates, because they would have breaks at different times and wouldn’t know who was where and when.

I told her about the Location Innovation Awards and asked her what she would think of an application that would allow her and her friends to use SMS or a Java application that they could download into their mobiles and let each other know where they are, what their ststus is (e.g. lunch or study period) and be able to catch up in real time or schedule a meetup.

I think a lot of application companies forget about the 14-18 age group when they develop mobile based applications, even though telcos know that more than 50% of mobile phone data traffic comes from social networking applications (is that an example of disruptive technology?) such as Bebo and Facebook or in countries like The Netherlands, Hyves all of which already have networks for specific schools and colleges. These young people are almost physically attached to their mobiles and are all but neurally connected and would adopt an application like this without a momemnt’s hesitation.

So her response? “That would be awesome!”

So if you are thinking about still entering the Location Innovation Awards, get your thinking cap on and invent a new future for yourself, entries are free but you have to have your entry in by 16 February if you want to win one of the great prizes. Don’t forget, you don’t have to be capable of creating the application, but you do have to be capable of documenting the concept and understanding at least the principle of how it would work.

How would an application like this generate revenue? Sponsorship or branding would make a lot of sense. It could be sponsored by a brand such as Subway (just an example), who are already running SMS applications such as ordering your sub (Just a comment, I think it’s a little short sighted to only let people learn about the application by downloading a PDF) before you get to the store so you don’t have to stand in line. An application like this could be combined with the Customer Loyalty card, i.e. you have to register online with Subway to download the free application and you will also from time to time receive promotions such as electronic coupons that you can redeem instore either as an image of a bar code that the scanner can read or simply by showing it to the cashier.

Of course it doesn’t just have to be for high schools, but would also be just as popular with universities, where the institution can also participate by assigning short codes to identify different parts of the campus. This would be a great solution to launch on Orientation Week when all the first year students struggle to find teir way around campus.

The application could then also be used within the institution for games such as treasure hunts, or to advise students of events such as concerts, assemblies, sports events and other activities either en masse or by subscription to interest groups, mirroring application concepts as found on the social networking sites, using a location based concept which, with the shortcodes where the devices don’t even need GPS or triangulations to understand the location details.

I could go on with concepts such as short code translation into full location names, campus maps, opt-in and networking rules, other things the schools or universities could use this technology for, but then I would be completing the entire competition concept entry and you would have nothing left to do.

So, have these ideas got your thinking juices flowing? Do you have some great ideas? Well you only have 2 weeks to go before your entry has to be in. Sign up today at www.locationinnovation.co.nz and get your entry kit. You could be flying to the Where 2.0 Conference in San Jose, fully paid for by GeoSmart Maps Ltd, in May this year or winning one of the other great prizes.

While this blog is starting to get a good following, I would love to get more readers and encouraging me to keep writing. If you feel that my blog is interesting I would be very grateful if you would vote for me in the category of best blog at the NetGuide Web Awards. Note that the form starts each site with www whereas my blog doesn’t and is of course https://luigicappel.wordpress.com.

Thanks so much for your support:)

Observations on Web 2.0 and hive culture

I was sitting in my daughter’s unit and reading the prelaunch draft of Gordon Dryden and Jeanette Vos book which is about to launch, called Unlimited.

I wanted to take some notes, but I couldn’t find a single pen in the house. There was a wireless keyboard and mouse and the PC was connected to their TV, but no pen.

In the Preface to the book they wrote about how interactive the web now is. with “mass innovation, mass participation, mass co-creativity, mass personalisation.” I think the key word is ‘mass’. Most of the things we do today have been possible for a number of years, but there were only a small number of people doing it. I don’t think we were even called geeks yet.

Now with applications such as FaceBook, MySpace, Bebo and others, a huge percentage of people around the world are sharing information, ideas and their personal space on the web.

Having an encyclopedia on the internet was a logical extension of Encarta which was wonderful for the multimedia and interactivity, but who ever thought there would be something like Wikipedia where everyone has the ability to have input as well as the ability to edit or add to what other people create.

It seems to me that we are evolving into a sort of community consciousness, like a hive, where we all interact with each other becoming part of an interactive organism. For now it is a semi-optional environment where we can choose to participate and the degree of participation from tangential to immersive. I say semi because even if we don’t interact directly, what we say and do often is still recorded in quotes and other forms of data such as photos and video.

Neural interfaces, such as haptic is not the norm yet, but having already celebrated the 50 year anniversary of the mouse, connections between the brain and nervous system and other devices whether physical or optical are realistic. Car manufacturers like BMW are monitoring eye movement and many people with amputated limbs or other disabilities are now able to manipulate devices without physically doing so by direct motor control.

Police and military have for some years been working with communication systems incorporating helmets with monocular displays and voice activated communications. Conventional communications adopted as normal by the masses include text messaging, where it is not unusual for Generation Y’s to conduct multiple concurrent conversations.

The same concept applies in social networking on applications such as Facebook. The networks are also now being merged and instead of having separate networks, it is now quite normal to have family, friends and work colleagues, associates and clients all in the same network with  in many cases access to the same information.

The Ubermens concept is reemerging, mentally anyway, but we also have a collaborative effect which has little to do with IQ or EQ and makes us more powerful and at the same time more transparent. People who are open, honest and happy to share are in a way evolving because honesty becomes a biproduct of the intercommunication.

As I get older and am more open to viewing and understanding the world, nature and nurture, the more I see the amazing symbiosis between all things, living and inanimate. The only thing that really stood apart were human beings who have tried to transform the natural order of things to create a new reality that suits our higher needs as described by Maslow in his hierarchy of needs.

As a hypothesis for consideration, could it be that we have a growing segment of humanity  becoming more connected and in doing so taking more responsibility for each other and our environment. Could this be a factor in how a black president was recently elected in the US? Could this have to do with why more and more people are starting to consider sustainability in their lives and taking responsibility not only for themselves and their community.

Is Truemanity an advanced outshoot of this concept?

Will this continue to evolve as more and more people have access to the same forms of communication, where state censorship is circumvented and a ‘for the hive’ mentality overides the individuals who feel they are more equal than others?

How will it evolve. Will groups of people continue on this path becoming more cohesive and if not with parapsychology but through technology become more intimately connected?

While this blog is starting to get a good following, I would love to get more readers and encouraging me to keep writing. If you feel that my blog is interesting I would be very grateful if you would vote for me in the category of best blog at the NetGuide Web Awards. Note that the form starts each site with www whereas my blog doesn’t and is of course https://luigicappel.wordpress.com.

Thanks so much for your support:)

What can they find out about you on Facebook and who is looking

I was having a discussion with my new Sales & Marketing Assistant today about permission and proximity based marketing and the impact that social networking is going to have on this market. The topic of Facebook came up and how it is different to other consumer facing networks. The key difference is that unlike ‘most’ social networking sites people use their real identities, names and other information rather than nom de plumes. This means that a huge amount of information could be available, much more than they might want known.

Who might want to use this information? Potential employers, lending institutions, the police, security services, marketing companies, loyalty companies, asociations, manufacturers, brands………………… Why? Lots of reasons, some good, some bad.

I may have mentioned in a previous blog that a major university in the UK is doing some research to find out what they can learn about their current students from Facebooks, and I’m assuming the exercise is to find out what they can learn without people’s informed consent.

It’s no secret that brands like Coca Cola are very interested in the ability to market to users of Facebook and I’m sure they will come up with some very cool games or other applications to get people to participate and then the fun begins.

Now the areas I am particularly interested in are proximity based marketing, in the long term using GPS based mobiles. Currently less than 4% of all phones have built in GPS and therefore tracking people’s whereabouts now is not a marketing proposition, but it will come. Subject to controls, and that is already looking difficult to impose, I would have no problem with a music shop sending me a text message saying “Luigi, we know you are close by, come and show us this message and we will let you have a play on our new Roland Guitar Synthesisor just in from the lab and if you by a set of strings while you are here, you can have a second set to the same value free.”

We know that in future fashion stores will have a database of their clients measurements, colours, likes and dislikes. I see in the future a scenario where a woman will get a PXT or Video message, saying “seeing as you are in the area, we’ve sent you this photo to show you what you will look like in the new autumn-wear that has just come in from Milan. Drop in in the next 30 minutes and we will give you a 25% discount on your purchase.”

But I digress as I often do. In marketing and collection of information, the theory is that you have consented to companies or organisations collecting and holding information about you and often you have unknowingly consented to their sharing your information with others. I am concerned that the definition of consent is blurring. If you put personal information onto your Facebook profile and for one reason or another people you have no direct relationship can access it, did you consent to their having it and did you understand what that meant.

For example, if you send a message or email to someone you don’t know via certain applications in Facebook, you will get a message saying that the recipient will be able to see your profile and information for 1 month, even if you don’t accept them as friends. Is that scary or what? People tell me that they don’t allow their information to be seen by strangers, but that’s what they think!

The thing about this phenomenon is that Facebook is not an application, it is a development environment that anyone can use to make applications that link in to the Facebook network through a range of API’s and Widgets with commonality in functions. In an environment like Bebo or even MySpace, you are really dealing with one company who have control of the environment, even if they allow people to add little Flash applications or plugins. Facebook is quite different. If I had the smarts, or the inclination, I could build a Facebook  application. Let’s say for example I decided to build an application for Flashmobbing. It may be a little old concept now, but I’m sure if I focussed on a High School or University as a start up location I could get hundreds of people to join up and I would then have access to their profiles.

There are lots of more criminal or sinister things I could do, but I don’t want to even mention them and give other people ideas, but I’m sure you get the gist.

I’m going to stop now, I have things to do, but this is what I’m thinking about. On the one side I would like to see a world of permission and location based marketing that knows what I am interested in and where I am, but on the other hand I want to be able to ensure that I am not pestered with spam and that my personal details remain personal.

While this blog is starting to get a good following, I would love to get more readers and encouraging me to keep writing. If you feel that my blog is interesting I would be very grateful if you would vote for me in the category of best blog at the NetGuide Web Awards. Note that the form starts each site with www whereas my blog doesn’t and is of course https://luigicappel.wordpress.com.

Thanks so much for your support:)