How Did the Telco’s Do in the Christchurch Earthquake

So when the quake hit Christchurch, what happened to telecommunications? Naturally in an emergency people need to communicate and there were some interesting situations. In an earlier blog I wrote about your emergency kit. So here are some interesting lessons from Christchurch and any other emergency situation:

Without electricity portable phones don’t work. If your phone requires a transmitter from the junction box to your portable, it’s not going to be transmitting anything. Many people still had copper phone lines even though they didn’t have electricity. Analogue phones still worked and Telecom in my opinion did an awesome job getting people to donate their old phones and shipping them down to Christchurch. I wonder if anyone has taken up the opportunity to start importing old style analogue phones into New Zealand, it must be a great medium term revenue opportunity!

Analogue Phone

With today’s Smartphones, not only did everyone rush to use their mobile to call their loved ones to check if they were ok, they were using mobile data, social networks, tweeting, sending photos and even video, which the media wanted to gobble up, but which clogged the networks for people wanting emergency services. I think the Telco’s did a pretty good job of getting generators to Christchurch and keeping comms up as much as possible, but they have created a bit of a monster that is only going to get worse. In chasing ARPU (Average Revenue Per User) they encourage us to find every possible way to connect on our mobiles, but then what happens if the mobile network gets congested? Obviously they need to work on increasing their emergency capacity as well as normal usage. They are our lifeline. How were they for you?

As I also mentioned in the emergency kit blog, if you’re trying to do all the things I mentioned above, your mobile battery is going to go flat and if you have no electricity that becomes a major problem. New Zealand has been way behind the rest of the world, or perhaps Kiwis haven’t figured it out yet, but we need alternative ways of recharging our mobiles in the absence of an electricity supply. There are lots of products that will allow us to do that. Car kits if we have access to a car. There are kits that allow you to use those conventional batteries you keep in your home and getaway kits (do you?) and also devices that hold enough charge for 2 or 3 charges and then get thrown away. I have one of those for my iPod which I purchased at San Francisco Airport, its brilliant!

Ipod Charger

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The Aftermath of the Christchurch Earthquake: BAU?

So Christchurch had a devastating earthquake and of course the situation is going to take years to get back to a new form of normal. Some people have left, more will leave, some may go back one day. Some suburbs will cease to exist, or will perhaps become memorial parks because it is too risky to rebuild, both financially and from a human risk.

In recent blogs, I’ve wondered what we learned. I’ve been exploring some key areas and also thinking about human psychology and how not only do most of us think it will never happen to us, but we also tend to think it is someone else’s responsibility to do something about it.

So in the blogs to come, I want to look at a number of aspects of perhaps what should be done and who should take responsibility, because BAU or Business As Usual doesn’t seem a suitable answer. We all have immediate needs and there are things we can do to prepare at all levels, individual, family, local and regional government and much more.

Here’s what we know beyond any doubt. Natural disasters happen. They generally give minimal warning. In Japan they had 1 minute warning of the big earthquake and in some cases up to 30 minutes warning of the tsunamis.

New Zealand is on the ring of fire and has always had earthquakes. We rose out of the sea through earthquakes. Our magnificent mountains rose from the sea as the plates moved and squeezed them out. Maybe with a bit of help from Maui if you like.

Christchurch surprised some people and others though it was obvious with 20:20 hindsight. What we have also been told for years is that a big one will happen in Wellington. We have also been told that there is a very high likelihood that a new volcano will appear one day somewhere around greater Auckland. It could appear at sea, it could appear anywhere. Just have a look at the location of current volcanoes.

 

 

 

 

 

 

 

We are made up of a number of islands in New Zealand. We love our beaches and coastline and many of us live within walking distance, or conversely within tsunami’s reach. We don’t believe it will ever happen to us, but then why have Civil Defence set up tsunami maps and early warning systems?

 

 

 

 

 

So this will be a series of blogs on what we can or should change. I will look at short and long term. I will look at what we as the public should do for ourselves, our families and our community. I will also look at segments such as insurance companies, Telecommunications providers, power companies, food businesses, manufacturers, distributors and retails, Civil Defence, oil companies, the education business, health, SME and Corporate Business, Town Planners, local and regional government, traffic planners (I’ll be at the IPENZ Conference this week) and more.

I’d like to start with a little survey and would love you to participate:

Should we be so quick to dispense Tamiflu?

As the Swine Flu progresses to Level 5 on the 6 point WHO Pandemic scale, in New Zealand they have decided to sell Tamiflu from Pharmacies to anyone that goes in and shows symptoms, without having to see a doctor. I’m not sure if that is a good thing or not, because it is likely that the majority of people who buy and use it won’t have the virus.

The biggest concern being expressed about this is that mass use of vaccines can encourage viruses to mutate and evolve into strains which resist vaccines and antibiotics. It seems to me that as it travels around the world it will evolve anyway, but why give it a helping hand. I just hope that there isn’t a rush on it so that people who do need it can’t get it. Tonight’s TV News did say that there was only a small increase in demand for Tamiflu. 

It’s funny watching the news on CNN and other international (read American) TV channels, who seem to almost forget about New Zealand, because early on we were one of the countries that had early exposure in fairly large numbers. Even in the last couple of days, more people have gone into quarantine, now around 500, and we are now in a situation where we actually know people who are in quarantine. It’s no longer 6 points removed.

Mexico is obviously the place that is mostly in the news, and lets hope that their plans for a 5 day national shut down will help contain things until people are no longer contagious.

According to the Google Swine Flu map, the density of infection in the countries where they have confirmed cases, is growing fast. Spain is one of the biggest outside of the US and Mexico for obvious reasons. Switzerland and The Netherlands are the latest countries to get hit.

I was watching the news last night and they were saying that they were lucky that it is spring because viruses don’t spread as much when it is warm, but of course down here in New Zealand it is cooling down and we are heading into the flu season, so it could be potentially worse here. 

Please participate in my poll. Do you know anyone who has been quarantined? It would be really interesting to see how this progresses. The feeling of it won’t happen to me may dissapear as we get to a point where we either know someone or are only 1 place removed. 

While this blog is starting to get a good following, I would love to get more readers and encouraging me to keep writing. If you feel that my blog is interesting I would be very grateful if you would vote for me in the category of best blog at the NetGuide Web Awards. Note that the form starts each site with www whereas my blog doesn’t and is of course https://luigicappel.wordpress.com.

Thanks so much for your support:)