Is Water Care Services an Oxymoron?


Our water bill has shot up in recent times, we had a leak repaired in November and it settled down to its new high, but January went nuts to the level of a 6 person household. Ours is 3. We couldn’t understand why, but it hurt, especially on top of the new increases in water fees on the North Shore in Auckland. Last week we finally discovered a new leak right by the water mains and on 8 February we called Water Care Services. 

Ware Leak

Ware Leak

The call center staff were very friendly and said it would probably take 3 working days for someone to come and check it out. While we were waiting for this visit a lot of water went down the drain. A neighbor had a similar problem and Water Care sent them a contractor to check out the problem.

On The 13th I rang again and asked what was happening. They put me on hold, came back and said I was in a priority queue. I was pleased that something was happening. I asked if the contractor could ring when they were coming and I was put on hold again and she said that was fine, they would ring when they were on the way. I told her I was working from home on the 14th, so that would be great. I had a plumber booked for the 14th in case the problem was on our side.

No one came to our house on the 14th, but a Water Care contractor went to a similar problem about 4 doors down the road. My next door neighbor asked them if they could have a look at my problem while they were there. He said he would look into it. He didn’t. I postponed the plumber.

I rang the Water Care call center again on the 14th  and they explained that the contractor couldn’t look at our place because he didn’t have access to the works order for it. She said someone would be there before 11 on the 15th and they would call before coming as requested.

I worked from home again on the 15th, wanting to be there when the contractor came. At around 11:30 I went to the letter box, the area around the meter box was very muddy and water was coming out of the mains box in much greater volume than before. In the letter box was a note from a company called Lend Lease saying “SUSPECT YOU HAVE A PRIVATE LEAK”

I contacted the plumber who is unavailable for another 3 days and now we walk backwards and forwards to the water main, turning it on and off as required. The plumber said to us that there appear to be many instances in the area of higher pressure in the pipes (due to increasing water supply capacity works for the new Long Bay subdivisions and other growth in the area) causing leaks.

So a couple of questions for you and Water Care. How is it that you can send 3 contractors to the same street in the same street in different instances and you don’t have the technology in the 21st century to identify that there are other jobs that could be done at the same time? Sending a van out from wherever and back 3 times must be quite expensive (a bit like my water bill). If that happens 3 times in one week, just in my street, how much extra does it cost. Calls like mine to the call center which had local sounding people (which must be pretty big, because I never spoke to the same person twice), Maybe half an hour of time. Calls from them to contractors, another 15 minutes. Processing multiple works orders, maybe 20 minutes. 3 trips from vans to my street, with driving time, probably an hour each. That’s a lot of ratepayers money. It’s also a lot of wasted water, are the dams overflowing after this dry summer, that we can afford to waste it?

Does Water Care Services have sustainability KPI’s?

I’m starting to understand why Water Care charges so much. I know they have a geospatial database, one would assume they have a good CRM. Hopefully they will give me a rebate on the excess water for January and February, which I can apply to the plumber’s bill. I’m looking forward to having him fix the problem in a couple of days time.

I am wondering if other people have had similar experiences? Please feel free to leave a comment. By the way I am not a whingeing stirrer, I give credit where it is due to, for example my recent blog about AA Insurance, who provided me with fantastic service after someone dinged my car in a car park and took off. The thing is, I am a ratepayer, I am paying massive amounts of money for water and waste-water and I suspect that with better management or systems, I could be paying a whole lot less.

 

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The World Dairy Summit and Water


Auckland’s Sky City Convention Centre is hosting the World Dairy Summit this week, a conference which will be attended by delegates from all over the world.

I was pleased to hear that sustainability is a major part of this event, with a day committed to the environment. One of those sections is on knowing your water footprint and water accounting in the dairy industry. Another is zero waste, although I’m not sure if that takes into consideration the leaching of all sorts of bio waste, hormones and fertilizers into the rivers, such as the Waikato River from which we Aucklanders have to drink, but I digress.

In a recent blog about In Vitro Meat I mentioned that according to Fred Pearce who wrote the book When the Rivers Run Dry, it requires around 24,000 liters of water to grow the feed to make a kilo of beef, or 2,400 liters for a Quarter Pounder. Now that’s a lot of water. We’re quite lucky in New Zealand being an island nation, that we get a lot of rain, but a lot of the world is not so lucky.

Of course this water is recycled in some ways, although not scientifically, most of it flows back into the ground together with whatever chemicals and particulates have been absorbed with it. That is why I previously blogged about the water quality issue in Auckland with the Super City Elections, but this was not high on any agendas.

Now my blog has been criticized before by farmers saying I am anti farming. This couldn’t be further from the truth and I love eating meat. I’ve gone off pork in recent times having seen how its farmed, but I won’t say no to wild pork.

I chose the following video because it helps explain the water issue in growing beef, but I won’t be following the advice to become a vegetarian. I don’t think humans were supposed to be vegetarian. I just think we need to stop the outrageous waste of water in our current farming methods and find better ways to grow feed, recycle water and reduce the amounts required in the farming process. I hope that New Zealand will take a stronger leadership position on water and its preservation. We are on the verge of a global water crisis and I believe that we are taking it for granted that we will always have plenty downunder.

Seth Godin on Kindle


It’s a shame that Seth doesn’t support direct comments on his blog, but maybe that’s because he wants us to read what he writes rather than the huge numbers of people who would want to comment on his blog.

I won’t paraphrase his blog about the Kindle because I think it’s worthy of your time to pop over to his blog and read it for yourself.

I have promoted eBooks for a number of years including writing one myself, Unleashing the Road Warrior, which you can buy from many sites including the new eBook site ReadingIt which I am involved with.

I also wrote a FREE Whitepaper which might add to the story called Are eBooks Ready to Come of Age, which has been used as readings in a number of universities.

The key things that I totally agree with Seth on are:

  1. eBook prices are crazy. Why should you pay a similar price to a hardcopy book? The cost of publishing is tiny in comparison to printing on paper. It is more sustainable as trees don’t need chopping, retailers don’t need huge margins, so someone is being greedy. Readingit.com is a startup founded on the concept that the writer should enjoy the majority of the revenue from their professionally edited book.
  2. The Kindle is easy to use, you don’t need to be a technology buff and with good internet access downloading new books is easy. It’s about reading not about technology.
  3. The Kindle display is more like paper and therefore doesn’t give you the eye strain that I have suffered from on many longhaul flights because of the backlighting, just the same as when you are at your computer too long at a tme.
  4. The Kindle doesn’t give you the same fuctionality that I wrote about in Are eBooks Ready to come of age. In Palm and Windows Mobile devices and others, you can highlight, annotate, bookmark, draw and other features which mean that you can readily access information you want to revisit and you don’t ruin the book with lots of scribbles and ear tagged pages. Like Seth I have several thousand books and it isn’t easy in a hurry to find the book you wanted and which of the many post it flagged pages you wanted.
  5. While this blog is starting to get a good following, I would love to get more readers and encouraging me to keep writing. If you feel that my blog is interesting I would be very grateful if you would vote for me in the category of best blog at the NetGuide Web Awards. Note that the form starts each site with www whereas my blog doesn’t and is of course https://luigicappel.wordpress.com.

    Thanks so much for your support:)

Feed-in Tarriffs and The Greens Party


So election year is hear and in less than 2 months the political fate of New Zealand will be decided for the next 3 years. With Greenhouse / Global warming , Kyoto and the global call for positive action on sustainability, I would have thought that The Green Party would have had the perfect opportunity to become a dominant force.

In several parts of the USA there are government subsidies and interest free loans on the purchase and installations of solar panels for domestic use. New Zealand has major problems with power. This year the lakes which are used to generate hydro electricity in the South Island were close to empty and given that this has been a recurring situation, it is only a matter of time before we start having enforced power cuts.

The government has been quick to sign the Kyoto Protocol which apparently gives us a sustainability debt which we will have to pay to other countries. In my humble opinion this is stupid, not the least because countries including our Australian cobbers and the USA have not signed. But more so because we would be far better using those funds, taxpayers dollars, to do better things at home, such as interest free subsidies for urban water tanks for drinking water and solar panels on our homes to generate water to heat it. Surely that would make better sense?

When I started to research this, I found that South Australia is enforcing a concept that they got from the NZ Green Party which is a Feed-in-Tarriff. I’m amazed that I had never heard of it! I’m not sure if that reflects more poorly on me for not knowing or on the Greens for not being more vocal about it. Anyway, rather than providing subsidies and interest free finance, which I feel we should still enforce, this concept requires the power companies to purchase excess power from consumers who have solar power in their homes, at a price higher than they pay to the commercial grid.

If we are in for some serious problems as a consequence of global warming, rising sea lavels, increased pollution in lakes and rivers, exacerbated by increasing water temperature, how is it that the Greens do not feature high on the political radar. I suspect that a lot of it is driven by their perception as tree huggers, driving sooty diesel vans who used ot be extremely vocal, but just didn’t seem like us, the average Joe Public. They don’t fit the mould of the ordinary politician, perhaps because they represent only one (important) facet of life on planet Earth today. They haven’t convinced us that we need them, which is a shame, because they may have some great ideas that we dn’t know about. Maybe they need to make some changes to the way they present themselves.

So here’s the problem. I can’t afford to spend between $30,000 for water heating and $100,000 for generate power to my home equivalent to what I get off the grid today. But if I could borrow the money interest free and pay for it from savings as well as selling excess back into the grid I’d be keen.