On Homelessness, Being Trustworthy and the SuperBowl


CorvetteYesterday I had a day off between two holidays. I was going to go for a Fly Your Own Scenic Flight in a Cessna 162 at Ardmore, but the weather looked a bit dodgy and my car got trailered to an auto electrician in Pt Chevalier at lunchtime on Friday who said he was going to check the diagnostics and let me know why the engine lights kept coming up. Ardmore is an hour from here so a long drive with a high risk of rain.

I rang them 3 times after that and they said he was really busy and would call me back. I’ve been ringing ever since and I think he’s taken the long weekend off. It’s now Tuesday. We’ll come back to trustworthiness again later. This guy has been trustworthy before and was recommended by the man I bought my car off as an expert in Corvette’s. He didn’t let me down the other time I went to him. I suspect he is the sort of person that takes on more than he can handle and that frustrates his manager who in the end wouldn’t let me speak to him. So I’m not sure how I’m getting to work tomorrow or when I will see my car next. I think the thing about trustworthiness is it must be pervasive and consistent. It wasn’t.

Anyway, the weather improved a bit and I borrowed a car off my daughter and went into town to visit my friend and your Giapo for a chat.

I parked at Sky City, because it was free courtesy of a couple of poker matches and walked down Queen Street, where in almost every doorway sat someone with a hat out, not making eye contact, mostly no note and a vacant drug stare in their eyes, not the “I can feel it coming in the night” rush I saw on Louis Theroux’s Dark State – Heroin Town on TV recently, this was more like everyone was isolated in the same bad trip.

I had about $18 in coins in my pocket, planning to give some to buskers if they were making an effort, given that I had done some busking in my teens and I respect people who are prepared to make some sort of a trade for value.

Then I walked past this white guy, (his term) in a tidy shirt, clear drugless blue eyes and a hat in front of him with a lonely silver coin looking up at me from it. I turned around and walked back. I asked him if we could chat and if I could ask him a few questions. He looked me straight in the eye, blue eyes to blue eyes and said “Sure, I’m not going anywhere. What do you want to ask me?”

I said “I don’t want to offend you, but how did it come to this?”

He told me that a couple of years earlier he had been working as a labourer, had an accident which left him unconscious in hospital with severe injuries, to the point that he could no longer work when he got out after a couple of months. He couldn’t earn money (still can’t because of tremors and the scars looked pretty real where his hand appeared to have been pulverised). He and his wife lost their State House and then he lost his wife and kids.

With nowhere to go he now lives in a street doorway in downtown Auckland, except when he can find the $10 to get into an Internet Cafe where they don’t mind if you sleep in the night.

I asked what he could do and he said he didn’t know. His body didn’t give him much of a chance to get work and therefore a room and the only work he had been offered was with the gangs and he said “You know where that would end up. Back in jail and I aint ever going back there.” I didn’t ask what he had been inside for but he said it was about 24 years ago. He told me how he had survived by studying on behalf of inmates who were trying to get qualifications and explained how they would arrange it so that at exam time, the guards would let him go in and sit the tests on behalf of inmates that would have failed. He was very bright. He helped them and got to use his mind and they left him alone and safe.

It was clear that he couldn’t do physical labour, but he is 51 by his reckoning and the only way off the street is to work. Without a street address, he couldn’t get a benefit or his first hand on the rung to get out. He told me a lot of stories and he did have a good head on him so I asked if he had done any public speaking. He said he had been a member of Toastmasters while he was in jail. He found public speaking pretty easy and I thought of people I know who tread the circuit and thought he could probably hold an audience with his experiences. I said to him that the chances I could help him were pretty close to zero and not to get his hopes up, but I would ask some questions and I shall.

I dropped the change I was planning on giving to buskers into his hat and with a big grin he said “I’ll be staying in the Internet Cafe tonight.” He went on to say that he had to stash the money because if street kids saw any money in the hat they would run past and snatch it. He said he had been through 7 hats already that they had stolen.

I shook his hand and went on to visit my friend Giapo in his awesome new gelato shop.

Giapo2018This was my first visit to the new store (I know it has been there a while) and there was one thing that never changes. There is always a queue of people waiting for their Giapo gelato experience.

If you haven’t been to his new store in Gore Street, Auckland City, you owe yourself a treat.

This is no ordinary store where they wet an aluminium  scoop in a container of water and drag some ice cream into a cone from the cardboard tub of your preference.

You are purchasing a culinary experience the equal of what you would get from the kitchen of a master chef. You will be taken on a journey of testing and trying flavours, even while you are standing in the queue Eventually a unique visual and sensual experience will be delighting you and your friends, while you are looking at and consuming it, followed by the sensation that you are sated and satisfied and looking forward to recommending it, the experience, to your friends. This is no drive to Pokeno for an ice cream, this is theatre for the eyes and taste buds.

Giapo and I have wonderful conversations and it was also great to finally meet his amazing and beautiful wife in person. I loved that she gave me a firm handshake and looked me in the eye, I don’t like limp handshakes from anyone. I know these last years have been a big journey for her also. Behind every consummate dreamer is their best friend and partner and without her the stumbling blocks are that much higher. We deep thinkers need a leveler and someone to sometimes ask how and why and finally, “how can I help?”

Giapo is an economist, a mad scientist, a gastronome, a master chef, a 3D printer, a social media maven from way back, a purveyor of experience, an artist and a man who speaks with absolute passion and Italian gestures, from a big heart, who wants to leave a legacy of experiences bound by trustworthiness for himself and his business; and a secure income for staff who want to use his business as a stepping stone for his own career.

We have many experiences in common, including both being deep thinkers and the visit left me with lots of thoughts and questions about what a trustworthy business looks like. The simple answer is that he was going to take many years to build it and would find out as it developed. But I can say that trustworthiness for Giapo includes:

  • Consistently delivering a quality experience that is like going to theatre for the eyes and taste buds. I have never seen anyone leave disappointed;
  • Passion for delivering something of quality including his relationships with staff and the products.
  • Passion for his staff and helping them make what they will from the work experience and wishing he could do more with and for them.
  • Helping his staff develop ideas, for example he runs Chef’s Table gelato degustation evenings and VIP evenings (they were set up for one when I was there) which includes matching music to the course, something one of his students is studying.
  • Having a genuine passion and compassion for his customers (and friends) that never wavers, Giapo is who and what he is, not someone living a persona.
  • Making sure that he looks after himself, his health and fitness so that he can be well in order to run his business to deliver the trustworthiness he aspires to.
  • Recognising the importance of family, that includes those of his customers (friends like me and my family) and of course his own, those here and those back home in Italy.

There is something I deeply admire in people like Giapo. There is a sincerity and depth of purpose that he strives for every day, rain or shine, winter (not the best time for gelato) or summer, year on year.

It is a desire to be the best and continue to push the boundaries of what that means, each and every day and he has now done that for years past the use by date at which 80% of businesses go broke. He has proven that it is sustainable.

I’m not saying it has been easy. It’s tough when you are creating a unique business with a unique set of values and direction. Where ultimately you want your business to conform to a set of ideals. Where, if you consistently over-deliver on your promise of a wonderful experience and people trust you that if they tell their friends how great it was, they will confidently wish that same experience for their friends.

Like fractals, (something Giapo used to tell me about years ago, that branch out like pretty ice crystal flowers) customers all over the world would say “If you go to Auckland, New Zealand, you really have to go to Giapo in Gore Street. It will be a highlight of your trip.”

Anyway, enough of that, it’s a beautiful day, go and visit Giapo and let him know I sent you.

Superbowl2018On the way back to Sky City to pick up the car I borrowed, I walked past a noisy bar with an American flag outside. It sounded like there was a show on, so I walked a bit closer to see what was happening. Yep, you got it, Super Bowl 2018. I’m not sure whether the audience was that worried about whether the Eagles one. Heck, I’ve only ever changed planes at the airport there on my way to or from Ithaca NY, but we love our sport in Auckland and despite the showers, it was a great day for sitting in a bar watching sport on TV.

Off I went home to do my thing, working on recording my second track for The Cancer Diaries, my charity music EP and Music Videos for cancer patients and their supporters, a bit of writing on the two books I am working on and pondering with my wife on the nature of trustworthiness as a pillar foundation for a business.

I have 2 questions for you:

What does trustworthiness mean to you in business? ; and

Have you been to Giapo yet. Looks like a great day for it today.

 

Advertisements

Where I first saw Martin Crowe play Cricket


Grendon RdThis is where I first saw #MartinCrowe play cricket. The Grendon Rd Oval. After school and weekends you would often find Martin Crowe, Jeff Crowe, Martin Foster (also deceased) and others playing cricket on the road. Little did we know that he would become a legend.
 
I wish I had gone to the funeral now, but I was just a kid who chatted with them as we walked down South Titirangi Rd after school. They were thoroughly good guys, but at that time, just ordinary school kids with a passion for sport. I think I would have felt out of place among so many dignitaries, so many legends.
 
I so felt for Hogan as he went through some agonizing times where he felt the world was against him, where misguided people ridiculed him, the classic Kiwi tall poppy syndrome. I think that took a lot out of him, but it didn’t stop him becoming a legend. Things people say, bad jokes and innuendos take a toll on people and affect their self esteem, often for life.
 
I am so happy that he received his accolades including the induction into the Cricket Hall of Fame.
 
His standards, his work ethic and attitude are an inspiration. He proved the point that if you put the effort in, day after day after day, you will get the results. I suspect that his commitment to his sport was one of the reasons he and Grant Fox got on so well, being another person who devoted so much of his time to practice, train, practice. Today many young professional athletes with natural skills frequently focus on the money and not on what it takes to be a star.
 
They say that if you do something for 10,000 days you can become expert at anything. It has been proven in sport, music and other areas. If you have the genetics to go with it, even more so, but ultimately it comes down to attitude and commitment. Also passion. For some people that is there from the start, for others it comes with success.
 
I hope that we as a nation are growing up and that those who like to shoot the tall poppy’s down think about the damage that they do to people. If you see or hear people doing it, don’t just stand by and watch.
 
Another man cut short by cancer and gone too soon. I do relate to Lorraine’s, Jeff and others comments about cancer saving him, giving him a chance to really think about what ultimately matters at the end of the day. “Authenticity, loving and full of prayer”.
 
As a cancer sufferer, I also tried one of the alternative treatments, because I was told he was trying it, a sea cucumber extract. It apparently helped him for a while.
 
As someone with cancer, I relate to his awakening and focus on living in the moment and enjoying whatever life throws at you. It’s hard to do and sometimes shit needs to happen before it really sinks in and even then living in the moment positively, day after day, while you undergo radiation or other treatments and wait each month for results isn’t easy, but it is important to stay positive and it was awesome to see him looking so dapper when he got his recognition.
 
When I do Relay For Life next weekend, I will be be remembering a kid ad his brother I chatted with walking down South Titirangi Rd when I was in my early teenage years. Just local Titirangi kids. I will remember watching him play in Cornwall Park, Eden Park and countless hours on TV.
 
RIP Hogan. You fought your cancer the way you played your support. With dignity and courage and you learned how to make the most of it with your friends and family. I am also reminding myself of my priorities, self, family and friends being at the top of the list. I doubt that you knew that many people suffering with cancer took strength from the way you dealt with yours. I’m grateful for you. We will remember you as a great person and a great Kiwi.

Since When Do Major Sporting Events Govern Countries?


Making my first coffee today in the office at 8AM I noticed a story on the front page of the NZ Herald. Funny I can’t seem to find it online, but there were loads of results on the web’s news pages.I’ll share the Huffington Post story here because I can’t find the NZ Herald story online for some strange reason.

Basically the story is that Dutch Brewery Bavaria has been selling orange mini skirts to soccer fans as an ambush marketing stunt.  The clothes were available for sale in the Netherlands and as a very nationalistic country, it is normal behaviour for Dutch people to wear Orange on major occasions such as sporting events and also for children on Queen’s Birthday. So many Dutch people bought these skirts and wore them to the FIFA World Cup match against Denmark. The clothing had a tiny little label that would be very difficult to see with the Bavaria brand on it.

That wasn’t the problem though. The problem was that they allegedly paid a group of 36 blondes to wear them at the match, which is against the rules of sponsorship, where Budweiser are the only official beer sponsor of the map and have exclusive marketing rights. The story in the Herald said that 2 of the 36 women were arrested and charged and if convicted could face fines from 1,000 Rand to a term in prison. Subsequently they were released on Bail and FIFA has said they will not be charging the individuals, they will be bringing charges against the Bavaria Brewery itself.

As a marketer, I appreciate that brands pay outrageously high sponsorship fees to be able to advertise at major sporting events and expect protection, but how far should they be allowed to go? If I like a brand, why shouldn’t I be allowed to wear their clothing. I play poker and have played in tournaments sponsored by Jack Daniels and have won Jack Daniels clothing. If a group of my friends who also won their branded clothing to an event, could I be in trouble? If the organisers of the poker tournament encouraged me to wear their clothing at the event, would they be in trouble? Remember that the logo on the clothing, these 36 girls were wearing was only on a tiny tag that if you wanted to read it, you would have to get so close to the garment that you might get arrested on other charges.

Next year we have the 2011 Rugby World Cup in New Zealand and the International Rugby Board is running by the same rules. According to the IRB even the letters RWC in succession have been trade marked. In effect I could be breaking the law just be blogging the letters RWC. When did it become possible for a sporting body to prosecute people or businesses for using 3 letters in succession. I mean, we only have 26 letters in our alphabet! So what if they were the initials for your company? Are you breaking the law? If I worked for or supported the Roger Wright Centre in Christchurch, and they had corporate clothing, I wouldn’t be allowed to wear it to any World Cup matches in New Zealand.

So what happens to other companies or organisations that use RWC in their name? Have they lost the rights to their business names? What happens if their staff want to be proud of the company and go to a match in company clothing? RWC stands for Redwood City in California. It stands for Roberts Wesleyan College in Rochester New York which has a proud sporting history.

I think this is very scary and another example of large corporations wanting to own and control everything. Some of those corporations in the drug world may now own the patents to some of my DNA!

Anyway, before you go to any of the matches in South Africa this year or in New Zealand next year, make sure you don’t have any clothing showing off any brands that haven’t paid the IRB for the use of the letters RWC or any of the other trademarked groups of letters. They probably won’t have Sky in the holding cells.

Haptic Virtual Reality Suits


Lots of people escape the world through the internet, some with games, perhaps web environments like Second Life, but what’s happened to Virtual Reality that promised so much so many years ago. From what I understand the only thing really holding things back is the cost.

One thing that I would love to see is Sport VR. Imagine if you could don a suit and be your favorite All Black or soccer star. You could see what they see and feel (desensitised off course) the tackles and the thrill of the game.

There are already a range of body suits such as the Inlabs Motion Capture Suit that can be used to capture body motion data for a variety of purposes. These can be used for sports medicine, training and biomechanical research. Forms of this technology have been used to help develop movie models for animation, allowing models to look like they are real by taking motion information from people.

VR is used by the military to train pilots and the US Navy has VR parachute trainers so that they can experience everything, the visuals, the thump when the chute opens and the harness touch points grip your body.

In the future VR will support remote medicine using robots to perform surgery. In some cases the surgeon will be there, in other cases it might be through telemedicine where experts can influence or control surgery remotely from anywhere in the world with reliable broadband connections. Micro surgery is already taking place today which is far less invasive and allows recovery to be much quicker than normal.

VR would make a lot of sense in remote and dangerous locations, for example space exploration. There are major issues with space travel where the distances, event to other planets in our solar system represents years in each direction. Wouldn’t it be great if we had the dexterity (or better) of a human without having to actually send a human to Mars.

Virtual Reality is a natural progression of technology that we have already become used to. Look at the number of phones inlcuding iPhone and Windows Mobile devices from brands such as HTC which have gyroscopes that recognise which way the device is facing and automatically change the screen format accordingly. Wii fitness has become incredibly popular, combining a video game with exercise has rapidly propelled Nintendo back into leadership in the TV games world.

Worlds like Second Life, using VR could mean that the avatars become totally lifelike and the whole gaming world is in for a shakeup. Imagine all the action games where you are actually running and shooting, driving and crashing cars and feeling all the bumps and hits.

Of course the more fun this becomes the greater the risks that people will prefer VR to real life. In Japan there have been problems for a number of years where children prefer to stay in the rooms every day just living on their computers and don’t want to go into the real world. They are known as hikikimori. People like that are now appearing around the world, where virtual reality is preferable to real life.

Of course there are those who are elderly or severely disabled where VR could give them some semblance of normal experiences that they otherwise wouldn’t. Imagine being restricted to your bed or a wheelchair, but being able to experience the sensations of walking or running, or even sex.

I won’t delve too far into this, but the ultimate in safe sex could be VR sex. People who are severely disabled, or who find it difficult to find partners could have their experience without risk. It appears that they haven’t yet been manufactured in a form that is safe, but it is coming. Michael Anissimov has some good ideas and I will leave the last word to him from his accelerating future blog.

 

Support for Valerie Vili at the Olympics


This evening on the New Zealand TV One News there were complaints that Valerie would not talk to the press. Valerie is a wonderful athlete and person who gives lots of her time to the fans and the industry. I met her at a major sports event a year or so ago where she was supporting Drug Free Sport and their pledge and education program. She was so accessible to her fans and happy to sign autographs and be in photos.

She is in Beijing to win a medal and hopefully gold and given that she has trained hard for he event, she has every right to do whatever she feels she needs to do to achieve her goals. She owes the media nothing. I am loving the Olympics and TV One is doing a fantastic job with the coverage, both on TV and with the live broadband coverage. But if the athletes want to focus on winning medals and not giving interviews beforehand, don’t get prissy, respect them for sticking to their guns.

She is an awsome role model for young Kiwi athletes.

A footnote. Last night I stayed up till about 3 o’clock flicking between the All Blacks mighty win over the Springboks, the first time they have held the South African’s scoreless, while they got a magic 19 points, which was great consdering the kicking from a usually flawless Dan Carter was a little off.

Anyway, Valerie won the Gold Medal from her first shotput throw which you can watch here, and I had to restrain myself from jumping for joy and waking the rest of the household. Of course everyone got there interviews as I knew they would. Valerie will probably spend a lot of time in the rest of this year giving back to her coach and supporters.

Just another day with Orcon


For those that are following this blog, just a quick update. First of all, I still haven’t got the 2 for one movie tickets that they “send out every week”. I’ve had quite a good week until Saturday, only averaging about 2 disconnections a day, I can live with that.

I did get a bill saying I was overdue with $20 odd dollars on my account after they gave me a compensatory credit of $100 which is strange because I set up an autopayment with American Express to make sure I was always on time.

On Saturday I lost my connection 11 times and yesterday 21, but the good news is that for one of them, most Orcon subscribers lost their connections. Most of mine were in the morning when there were no olympics on the net yet, but the early evening crash was surely an ISP (not Orcon according to the voice message so it must have been Xtra) that didn’t take into account that TVNZ were showing the Olympics on TV. I watched it for a short while and planned to go back when the boxing started, but of course by then there was no connection at all.

So or those of you who couldn’t see some of the awesome streaming video on TVNZ’s website (and it was awesome while it lasted), you know how I feel. The only thing is that for me it is a regualr occurrence. I could have gone to the movies with my new 2 for 1 tickets I was promised, but they didn’t arrive, a bit like the service really.